Lacey Frady
Sanger,TX
Summary
Customer Service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Emergency Dispatcher
Guardian Flight
08.2023 - Current
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Improved operational efficiency by maintaining accurate records of flight plans, crew schedules, and aircraft maintenance logs.
- Maintained compliance with FAA regulations through diligent monitoring of pilot conditionals, aircraft certifications, and operation procedures.
Server
The Wolf Den
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Medication Technician
Anthology Senior Living
12.2021 - 08.2022
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Monitored patient responses to medication to report adverse reactions quickly.
- Delivered high-quality care to elder patients in memory care.
Education
No Degree - Radiologic Technology
North Central Texas College
Gainesville, TX05.2025
No Degree - Prenursing Studies
San Antonio College
San Antonio, TX11.2022
No Degree - Psychology
The University of Texas A&M - San Antonio
San Antonio, TX05.2021
High School Diploma -
Lewisville High School
Lewisville, TX05.2020
Skills
- Customer Service
- Attention to Detail
- Information Documentation
- Critical Thinking
- Typing Speed
- Call Management
Languages
English
Native or Bilingual
Timeline
Emergency Dispatcher
Guardian Flight
08.2023 - Current
Server
The Wolf Den
08.2022 - 08.2023
Medication Technician
Anthology Senior Living
12.2021 - 08.2022
No Degree - Radiologic Technology
North Central Texas College
No Degree - Prenursing Studies
San Antonio College
No Degree - Psychology
The University of Texas A&M - San Antonio
High School Diploma -
Lewisville High School
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