Lacey Garner
Cuero,TX
Summary
Proven professional with a strong work ethic and exceptional customer service skills, honed at TrustTexas Bank and other notable institutions. Excelled in optimizing sales opportunities and managing high-volume transactions, demonstrating both cash handling expertise and professionalism. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a results-driven approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Teller/New Accts
TrustTexas Bank
08.2019 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Identified sales opportunities and referred customers to branch partners in financial services.
Parts Sales/Delivery Driver
Oreily's Auto Parts
06.2017 - 08.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Improved delivery accuracy by diligently checking orders before departure.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Substitute Teacher
Cuero ISD
08.2015 - 05.2016
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
Associate of Applied Science - Cosmotology
Victoria Beauty College Inc
Victoria, TX01.2011
High School Diploma -
Cuero High School
Cuero, TX06.2009
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Cash handling and management
- Compliance, banking laws, and regulations
- Reliable and Responsible
- Conflict resolution techniques
- Documentation And Reporting
Timeline
Teller/New Accts
TrustTexas Bank
08.2019 - Current
Parts Sales/Delivery Driver
Oreily's Auto Parts
06.2017 - 08.2019
Substitute Teacher
Cuero ISD
08.2015 - 05.2016
Associate of Applied Science - Cosmotology
Victoria Beauty College Inc
High School Diploma -
Cuero High School
Similar Profiles
Miranda CorpusMiranda Corpus
Executive Vice President of Retail at TrustTexas Bank, SSBExecutive Vice President of Retail at TrustTexas Bank, SSB
Knarik Inna AghajanyanKnarik Inna Aghajanyan
Customer Service Representative III at HomeStreet Bank Bank, formerly Bank of OswegoCustomer Service Representative III at HomeStreet Bank Bank, formerly Bank of Oswego
Frank Gracia IIIFrank Gracia III
Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)Preferred Bank Advisor at Western Alliance Bank (Alliance Bank of Arizona & Bridge Bank)