Lacey Harris
Thousand Oaks,CA
Summary
Experienced operations management professional and technical writer with a strong background in team leadership and process optimization. Expertise in strategic planning, program and staff development, efficient workflow, and optimizing operational costs. Proven ability to enhance business and staff performance through innovative problem-solving and effective, inspired leadership. Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Industry Studies
MUSICIANS INSTITUTE
Los Angeles, CA
08.2018 - Current
- Lead academic and staffing operations for MI's Schools of Industry Studies, including online programs.
- Oversee a team of approx. 30 faculty members serving 75-150 students each quarter.
- Designed Certificate in Electronic Music Production program and Associate of Arts in Music Artist, Production & Entrepreneurship.
- Aid Admissions and Marketing by crafting & sourcing content to boost enrollment rates.
- Coordinate with Compliance department overseeing accreditation standards (NASM, BPPPE) and defining student learning outcomes.
- Participate in Title IX oversight hearings & committees.
- Orchestrate and lead student recruiting events & info sessions.
- Nurture industry partnerships and organize workshops, masterclasses, and alumni interactions to enhance student experience.
- Assist faculty in designing curriculum and ensuring educational excellence.
- Represent MI and lead panels & discussions at prominent industry conferences such as ASCAP Expo.
Admissions Counselor & Instructor
DUBSPOT
Los Angeles, California
04.2014 - 01.2016
- Counseled domestic and international students on course and accommodation planning.
- Conducted tours, promotional events, and Open House presentations on available courses.
- Processed enrollments, course fee payments and executed record-keeping efficiently and accurately.
- Partnered with Student Affairs to enhance student satisfaction.
- Instructed students in six-level DJ performance curriculum.
Technical Support Rep & Beta Tester
NATIVE INSTRUMENTS
Los Angeles, CA
01.2011 - 04.2014
- Handled high-volume technical support inquiries from end users and retailers, including endorsed artists.
- Conducted beta testing of new releases, contributing valuable feedback on updates.
- Crafted comprehensive Frequently Used Answers for efficient email communication.
- Authored impactful Knowledge Base articles that are actively referenced online.
- Collaborated with cross-department teams to refine support strategies and processes.
- Traveled to Tokyo to train Japan office's Technical Support team.
English & Critical Writing TA/Tutor
LOS ANGELES CITY COLLEGE
Los Angeles, California
08.2007 - 08.2009
Inventory Coordinator
NATIVE INSTRUMENTS
Los Angeles, CA
01.2005 - 06.2007
Education
BACHELOR OF ARTS - LINGUISTICS
University of Southern California
Los Angeles, CA12.2011
Skills
- Program administration
- Public speaking
- Team leadership
- Problem solving & conflict resolution
- Project management
- Instructional design
- Event coordination
- Recruiting
- Cross-team collaboration
- Effective communication
- Technical writing
- Microsoft Office
- Google Workspace
- Market analysis
- Organizational development
- Strategic planning
Certification
- Technical Writing - Society for Technical Communication
- Audio Engineering, Music Production, Songwriting, Music Business - MediaTech Institute
- Music Business - Musicians Institute
References
References available upon request.
Activities
- Musicians Institute Employee of the Year Award, 2021, Director
- Musicians Institute Faculty of the Year Award, 2017, DJ Performance & Production
- Owner, Concurrent Recordings record label, 2014-present
- Program Lead, Give A Beat nonprofit, 2015-2016
- Board Member, Open Tone Project/We Are the Movement nonprofit, 2011-2014
Timeline
Director of Industry Studies
MUSICIANS INSTITUTE
08.2018 - Current
Admissions Counselor & Instructor
DUBSPOT
04.2014 - 01.2016
Technical Support Rep & Beta Tester
NATIVE INSTRUMENTS
01.2011 - 04.2014
English & Critical Writing TA/Tutor
LOS ANGELES CITY COLLEGE
08.2007 - 08.2009
Inventory Coordinator
NATIVE INSTRUMENTS
01.2005 - 06.2007
BACHELOR OF ARTS - LINGUISTICS
University of Southern California