Lacey Hontalas
Pacifica,CA
Summary
Developed strong customer service and multitasking skills in high-paced environments. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
14
14
years of professional experience
Work History
Apparel Sales Associate
SF Moto
San Francisco, CA
03.2016 - 10.2017
- Followed all company policies and procedures to deliver quality work.
- Boosted sales through effective upselling techniques and knowledge of current motorcycle gear trends.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Recommended appropriate textiles, tailored configurations, and comprehensive care guidelines to enhance rider safety.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Assisted visual merchandising efforts by updating window displays or mannequins in line with new motorcycle clothing and gear.
- Used POS system to process sales, returns and exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Server
Outback Steakhouse
Daly City, CA
03.2014 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Louis' Restaurant
San Francisco, CA
04.2004 - 07.2012
- Ensured top-notch service while handling numerous table assignments simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Processed hand-written orders, calculated prices, and issued receipts.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Terra Nova High School
Pacifica, CA06.2008
Skills
- Goal-oriented mindset
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Reliable and responsible
- Attention to detail
- Ability to lift 40 pounds
- Computer proficiency and Microsoft office
- Strong work ethic
Timeline
Apparel Sales Associate
SF Moto
03.2016 - 10.2017
Server
Outback Steakhouse
03.2014 - 11.2015
Server
Louis' Restaurant
04.2004 - 07.2012
High School Diploma -
Terra Nova High School