Summary
Overview
Work History
Skills
Certification
Industry Involvement
Timeline
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Lacey Jagger

Glendale,AZ

Summary

Dynamic and results-driven Managing Broker. Highly effective generalist, proven leader and implementer with 9+ years of comprehensive experience in real estate operations, compliance, and leadership. Adept at managing large teams, implementing scalable systems, and driving operational excellence. Proven track record in fostering a positive culture, enhancing agent engagement, and ensuring compliance with state and federal regulations. Experienced in overseeing remote teams and optimizing productivity across geographically dispersed operations. Motivated by contributing to a positive culture in a dynamic and fast paced environment. Always learning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Managing Broker-Arizona

eXp Realty LLC
01.2022 - Current
  • Lead and support a growing team of over 3,000 agents, focusing on operational excellence and agent engagement.
  • Spearheaded the development of the 2023 GPS business plan, including initiatives and committee building to address strategic objectives.
  • Implemented the “Broker Pop-Up” initiative, enhancing in-person agent engagement and support.
  • Developed and deployed a broker rotation tool to streamline scheduling and increase transparency.
  • Assisted with HubSpot implementation, including setup, training, and troubleshooting to optimize CRM use.
  • Identified and implemented process improvements to enhance service delivery and maintain a competitive position.
  • Actively involved in ongoing learning and industry involvement to contribute to team growth and agent success.

Branch Manager

Century 21 Arizona Foothills
11.2021 - 01.2022
  • Managed operations for two offices, overseeing 50+ agents and ensuring daily supervision and support.
  • Directed onboarding, training, and mentorship programs for new agents to foster growth and compliance.
  • Cultivated a collaborative and positive culture through social, educational, and charitable activities.

Director of Growth

BVO Luxury Group, Keller Williams
07.2021 - 11.2021
  • Oversaw the operations and profitability of a team of 20+ agents and managed a team of 6 administrative employees.
  • Identified operational gaps and implemented systems to enhance business functions and profitability.
  • Implemented a production tracking platform and developed new agent training programs to drive performance.
  • Led team rebranding and marketing initiatives, including social media strategy and training materials.

Director of Operations

The Ramsey Team, Keller Williams
12.2017 - 07.2021
  • Managed day-to-day operations and financial performance, including P&L oversight and expense reduction.
  • Transitioned operations from paper to digital systems, optimizing workflow from lead generation to compliance.
  • Recruited, trained, and coached high-performing team of agents and administrative staff.
  • Increased repeat/referral business through client event management and enhanced social media presence.

Skills

  • Leadership and team management
  • Real estate compliance and risk management
  • Process creation and implementation
  • Agent training and development
  • Strategic planning and operational excellence
  • Excellent communication and interpersonal skills
  • Financial and analytical acumen
  • Technological proficiency and innovation

Certification

  • Active Real Estate Broker License
  • Continuing Education in Real Estate, Management, and Legal Compliance
  • Member of the National Association of REALTORS (NAR)

Industry Involvement

  • Ethics Hearing Panelist (Current)
  • Ombudsman on-call (Current)
  • Grievance Committee (2 years)
  • Community Involvement Chair (1 year)
  • Leadership Program Graduate (2023)
  • WeSERV with Sole (March 2023): Part of the leadership group that launched the first annual Shoe and Sock drive benefiting local Boys and Girls Clubs, raising over $1,500 and collecting over 200 pairs of shoes. Project earned a 2023 AAR Community Outreach Award


Timeline

Managing Broker-Arizona

eXp Realty LLC
01.2022 - Current

Branch Manager

Century 21 Arizona Foothills
11.2021 - 01.2022

Director of Growth

BVO Luxury Group, Keller Williams
07.2021 - 11.2021

Director of Operations

The Ramsey Team, Keller Williams
12.2017 - 07.2021

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Lacey Jagger