Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lacey Johnson

Brookville,Pennsylvania

Summary

Hardworking and driven, customer-focused, organized professional with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns and quickly deciding how to correct them. Excellent interpersonal skills. Committed to improving customer satisfaction and driving positive outcomes to provide the best service possible.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Direct Support Professional - Shift Leader

Training Toward Self-reliance Inc. Ttsr
Foxburg, PA
11.2015 - Current
  • Contributed to case reviews of client status and progress.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Recorded client status progress and challenges in logbooks and reports.
  • Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
  • Developed positive relationships with internal customers through effective communication.
  • Entered data into databases accurately and efficiently.

Front Office Assistant

Mikes SuperMarket
Brookville, PA
03.2012 - 11.2015
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Maintained accurate financial records and assisted in preparing monthly reports.
  • Generated invoices upon completion of customer orders.
  • Processed payments from customers using cash, credit cards or checks.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Contributed to team effort by accomplishing related tasks as needed.

Restaurant Hostess - Assistant Manager

Flying J
Brookville, PA
05.2006 - 01.2013
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.
  • Performed light administrative duties such as filing documents and taking messages.

Medical Receptionist

Penn Highlands
DuBois & Brookville, Pennsylvania
10.2023 - 04.2024
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.

Education

Some College (No Degree) - Sociology

Clarion University of Pennsylvania
Clarion, PA

High School Diploma -

Brookville Area Highschool
Brookville, PA
06-2008

Skills

  • Call handling
  • Customer service
  • Customer Relationship Management (CRM)
  • First-aid and CPR
  • Multitasking and Organization
  • Microsoft Excel
  • Medical Terminology
  • Compliance monitoring
  • Data entry

Certification

  • Person-Centered Planning
  • Implicit bias in healthcare
  • Monitoring health & safety of individuals with IDD
  • Intellectual disabilities: interventions, supports, and outcomes.
  • Incident reporting in behavioral health
  • Empathy and compassion in service delivery
  • communication essentials: navigating conversations behavioral health
  • Rights of individuals with IDD

Timeline

Medical Receptionist

Penn Highlands
10.2023 - 04.2024

Direct Support Professional - Shift Leader

Training Toward Self-reliance Inc. Ttsr
11.2015 - Current

Front Office Assistant

Mikes SuperMarket
03.2012 - 11.2015

Restaurant Hostess - Assistant Manager

Flying J
05.2006 - 01.2013

Some College (No Degree) - Sociology

Clarion University of Pennsylvania

High School Diploma -

Brookville Area Highschool

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