Lacey Jones
Toano,VA
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 7 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining a positive attitude focused on customer satisfaction.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Associate
Wawa
Williamsburg, VA
06.2021 - Current
- Assisted management team in task completion to achieve performance goals and improve operational efficiency.
- Arranged and stocked new merchandise according to planogram to enhance product visibility and customer engagement.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Executed floor moves, maintained displays, and ensured cleanliness to keep sales areas organized and appealing to customers.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
Technical Support Specialist
Empereon
Williamsburg, VA
01.2021 - 11.2022
- Identified customer issues, guided users through solutions, and initiated corrective actions to restore service and functionality.
- Coordinated with supervisors via live chat to resolve customer inquiries and technical issues beyond scope of expertise.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Documented and updated case notes for each customer and work order.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Partnered with support team to address emergent technical issues for client stakeholders and formulate effective solutions.
- Grew account base by 10 new accounts over 24 hours utilizing referrals, networking or closing new prospects during on-site visits.
Cashier
Harris Teeter
Williamsburg, VA
08.2018 - 09.2020
- Operated cash register and POS system, ensuring accurate and efficient processing of payments.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Acquired understanding of different departmental roles to enhance overall store efficiency. to provide coverage and keep store operational.
Education
Associate of Applied Science - History
Virginia Peninsula Community College
Williamsburg, VA 02.2023 - 10.2026
Skills
- POS System Operation
- Cash Handling
- Customer Service
- Inventory Management
- Operational Efficiency
- Time Management
- Computer Skills
- Microsoft Office
- Practice Management
- Team Collaboration
- Attention to Detail
- Written communication
- Oral Communication
- Advanced problem-solving
- Client engagement
- Client engagement
- Problem-solving skills
Timeline
Associate of Applied Science - History
Virginia Peninsula Community College
02.2023 - 10.2026
Associate
Wawa
06.2021 - Current
Technical Support Specialist
Empereon
01.2021 - 11.2022
Cashier
Harris Teeter
08.2018 - 09.2020