Keyshaundre Ross
Walmart
San Angelo,TX
8
Years of experience
Dedicated professional with a strong focus on customer service, time management, and effective communication. Proven ability to resolve complex issues and enhance customer satisfaction. I am always eager to learn and excel past set expectations.
Work History
Associate
7 Years- Led operational initiatives to enhance inventory management and streamline supply chain processes.
- Trained and mentored junior associates on best practices for customer service and product knowledge.
- Analyzed sales data trends to optimize product placement and maximize store profitability.
- Collaborated with cross-functional teams to develop strategies for improving customer engagement and retention.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Facilitated training sessions for new employees, ensuring smooth a smooth onboarding process. process.
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Utilized advanced diagnostic tools to identify issues and streamline repair processes.
- Trained junior technicians on best practices for repairs and customer service excellence.
- Performed routine oil changes and fluid checks to ensure vehicle performance and safety.
- Conducted comprehensive inspections of vehicles to identify maintenance needs and recommend services.
- Maintained cleanliness and organization of the work area to comply with safety and health standards.
- Assisted in training new technicians on proper lube procedures and equipment usage.
- Implemented process improvements to enhance workflow efficiency within the service department.
- Monitored inventory levels of lubricants and supplies, ensuring availability for daily operations.
- Collaborated with team members to achieve high customer satisfaction ratings through quality service delivery.
- Mentored junior technicians, fostering skill development and adherence to best practices in automotive care.
- Topped off fluids in vehicle engines to lubricate, protect, and cool the engine.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Kept shop areas neat, clean, and free of safety hazards.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Enhanced shop productivity by consistently completing lubrication tasks within specified timeframes.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Safeguarded the environment through responsible disposal of used oil, filters, batteries, and other hazardous materials according to local regulations.
- Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.
- Greeted customers and answered questions about oil changes and other services.
- Delivered exceptional results under high-pressure situations while working on multiple vehicles simultaneously during peak service times.
- Demonstrated versatility by performing additional tasks, such as assisting with basic repairs or supporting the front desk staff during peak service times.
- Increased repeat business by establishing rapport with customers through clear communication and explanation of services performed.
- Reduced vehicle downtime by promptly identifying issues and recommending appropriate solutions.
- Adhered to company policies and procedures, maintaining excellent quality control standards for all completed tasks.
- Vacuumed the interior of vehicles and washed exterior windows to boost customer satisfaction.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Educated customers on vehicle systems' operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Investigated customer complaints to identify the cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventive maintenance.
- Streamlined online order fulfillment processes to enhance customer satisfaction and reduce wait times.
- Trained new associates on operational procedures and best practices for order accuracy.
- Coordinated with team members to optimize pickup scheduling, improving workflow efficiency.
- Implemented quality control measures for fresh produce selection, ensuring high standards for customers.
- Analyzed customer feedback to identify areas for service improvement and drive operational changes.
- Led initiatives to enhance communication between departments, fostering collaboration and timely issue resolution.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in a a fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Cross trained in multiple departments.
- A/C machine certified.
- Led multiple special projects regarding "black friday" and "CMN donations"during my time in Online Grocery Pick up.
Restaurant Team Member
5 Months- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in food preparation and assembly, ensuring quality standards were met consistently.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Adapted quickly to changing tasks in a fast-paced environment, demonstrating flexibility and reliability.
- Supported inventory management by restocking supplies and assisting with stock counts as needed.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
Crew Member
4 Months- Provided exceptional customer service by greeting guests and taking orders efficiently.
- Collaborated with team members to optimize workflow during peak hours.
- Prepared food items according to company recipes, maintaining quality and consistency.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Handled cash transactions accurately, ensuring proper change is given to customers.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Adapted quickly to changing priorities and tasks in a fast-paced environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
High School Diploma
Skills
Customer service
Time management
Attention to detail
Computer skills
Leadership qualities
Customer interaction
Safety protocols
Transaction processing
Decision-making
Complex Analytical thinking
Professional demeanor
Flexible schedule
Oral communication
New hire training
Product knowledge
Issue resolution
Order fulfillment
Inventory management
Performance improvement
Management support
Strategy development
Sales techniques
Policy implementation
Supporting sales staff
Loyalty program promotion
POS system operation
Product inspection
Dependable and responsible
Vehicle diagnostics
Tire maintenance
Routine maintenance
Automotive tools
Regulatory compliance
Customer relations
Equipment management
Tire service
Lift usage
Filter servicing
Waste disposal
AC maintenance
Fuel system service
OSHA compliance
Effective communication
Battery service
Shop organization
Cooling system service
Eager to learn
Valid Driver's license
Workspace management
Team coordination
Work area cleanliness
Team collaboration
Tool operation
Endurance
Vehicle operation and assessment
Timeline
Associate
Walmart
08.2019 - CurrentRead More
Restaurant Team Member
Chicken Express
03.2019 - 08.2019Read More
Crew Member
Burger King
09.2018 - 01.2019Read More
Central High School
High School Diploma
01.2018 - 05.2020Read More