Lacey Lawrence
San Tan Valley,AZ
Summary
Proven leader in fast-paced food service environments, adept at operations management and food safety compliance. At Burger King, enhanced customer satisfaction and loyalty through effective problem-solving and staff training. Skilled in multitasking and leadership, achieving significant improvements in service efficiency and inventory control. Demonstrates a strong commitment to health and safety regulations. Highly proactive manager with 3 years of experience in team leadership in Fast food industry. Background includes sales, management and customer service in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Fast Food Manager
Burger King
08.2022 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Fast Food Manager
Jack in the Box
12.2020 - 12.2021
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
Team Leader
Frys Food
08.2020 - 10.2021
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Skills
- Health and Safety Regulations
- Operations Management
- Food Preparation
- Food Safety Compliance
- Multi-tasking strength
- Leadership experience
Timeline
Fast Food Manager
Burger King
08.2022 - Current
Fast Food Manager
Jack in the Box
12.2020 - 12.2021
Team Leader
Frys Food
08.2020 - 10.2021