Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacey Lott

Davisville

Summary

Dedicated customer service representative skilled in problem resolution, complaint handling, and data entry. Proven track record in enhancing customer satisfaction and streamlining processes.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Woodcraft Supply LLC
08.2018 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined order processing by utilizing company software to enhance efficiency and accuracy.
  • Trained new team members on product knowledge and customer service best practices.
  • Managed customer complaints by implementing solutions to improve overall satisfaction rates.

Education

High School Diploma -

Parkersburg High School
Parkersburg WV
05-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Microsoft Excel
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Live chat support
  • Filing
  • Product sales
  • Product and service solutions
  • Order fulfillment
  • Account updating
  • Spreadsheets
  • Office equipment proficiency
  • Shipping and logistics
  • Key holder experience
  • Delivery scheduling
  • Call triaging
  • Warranty service

Timeline

Customer Service Representative

Woodcraft Supply LLC
08.2018 - Current

High School Diploma -

Parkersburg High School