Lacey Lowe
Ormond Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
05.2021 - Current
- Oversees day to day operations in the pharmacy while coaching direct reports in the moment on standard operating procedures, insurance billing, customer service and efficient work-flow
- Monitoring metrics for opportunity to improve business, efficiency, customer experience and to help drive company initiatives through team participation
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Managed payroll budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Registered Pharmacy Technician
Walgreens
09.2012 - 05.2021
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Practiced basic cash handling skills, inventory management, customer service, phone skills, data entry skills and built relationships with prescriber to best serve patients
- Maintained state and national certification through the completion of continuing education credits.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
Education
BS in Business- Marketing Management -
Western Governors University
Salt Lake City, Utah06.2020
Skills
- Pharmaceutical knowledge
- Medication Dispensing
- Workflow Optimization
- Pharmacy management
- Direct Patient Care
- Training and mentoring
Certification
- State of Florida Certified Pharmacy Technician, RPT4848
- PTCB National Certification, 10009184
- AHA Basic Life Support Certification, 00GSCPA
- American Pharmacists Association Certified Pharmacy-Based Immunizer
Leadership Experience
- Walgreens Leadership Essentials (I and II)
Interests
- Operations
- Metrics
- Quality Improvement
- Team Building
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Registered Pharmacy Technician
Walgreens
09.2012 - 05.2021
BS in Business- Marketing Management -
Western Governors University