Lacey Foy
Seagoville,TX
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Automation and Analytics Specialist
Conifer Healthcare Solutions
04.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Streamlined project delivery processes, reducing completion times significantly.
- Gathered, organized and input information into digital database.
- Led quality assurance efforts, maintaining high standards for all products and services.
Appeals Analyst
Conifer Health Solutions
06.2021 - Current
- Verified and analyzed data used in settling claims to validate claims and settlements according to company practices and procedures.
- Analyzed information about alternative courses of action to determine which plan will offer best outcomes.
- Collaborated with senior managers and decision makers to identify and solve problems and clarify management objectives.
- Met deadlines while maintaining high-quality deliverables.
- Core Technologies Used: JIRA, Excel, AS/400, Epic, Kronos, Microsoft Azure, Nthrive, Allscripts, ADP
Goverment Operations Analyst
Conifer Health Solutions
11.2016 - 04.2020
- Prepared management reports defining and evaluating problems and recommending solutions.
- Analyzed information about alternative courses of action to determine which plan will offer best outcomes.
- Designed, conducted and evaluated experimental operational models.
- Performed validation and testing of models to ensure adequacy and reformulated models as necessary.
- Core Technologies Used: Azure, Restful APIs, SQL Server, Epic, EHR, Cerner, Adobe, RDMS, VPN
Network Support Engineer
Legend Networking
10.2019 - 03.2020
- Identified causes of networking problems, using diagnostic testing software and equipment.
- Ran monthly network reports.
- Created and revised user instructions, procedures and manuals.
- Performed routine maintenance and standard repairs to networking components and equipment.
- Created and updated technical documentation for network installations and changes to existing installations.
- Core Technologies Used: Dentrix, OpenDental, Azure DevOps, Microsoft Server, VPN, JIRA, AWS
Senior Technical Project Manager
Wilson Financial Corporation
10.2013 - 04.2019
- Provided product information and resolved concerns to assist customers.
- Applied modern design to customer-facing analytics solutions.
- Anticipated data and analytics needs when developing strategic opportunities.
- Built and maintained relationships with internal and external partners.
- Core Technologies Used: G Suite, KPI, Agile Methodology, JIRA, Microsoft Server, Tax Software Systems
Education
Graduate Certificate - Full Stack Software Engineer
Nucamp Coding Bootcamp
Dallas, TX10-2022
Associate of Science - Information Science
Peloton College
Dallas Texas12-2019
Skills
- Customer relations
- Team collaboration
- Management collaboration
- Analytical thinking
- Continuous improvement
- Documentation management
- Quality assurance
- IT operations
- Amazon web services
- JIRA
- Source and version control: git, github
- Testing and debugging
- Hardware and software installation
Timeline
Automation and Analytics Specialist
Conifer Healthcare Solutions
04.2022 - Current
Appeals Analyst
Conifer Health Solutions
06.2021 - Current
Network Support Engineer
Legend Networking
10.2019 - 03.2020
Goverment Operations Analyst
Conifer Health Solutions
11.2016 - 04.2020
Senior Technical Project Manager
Wilson Financial Corporation
10.2013 - 04.2019
Graduate Certificate - Full Stack Software Engineer
Nucamp Coding Bootcamp
Associate of Science - Information Science
Peloton College
Similar Profiles
JENNIFER WILBONJENNIFER WILBON
Insurance Verification Specialist at Conifer Healthcare SolutionsInsurance Verification Specialist at Conifer Healthcare Solutions
Katherine PerryKatherine Perry
Patient Account Representative at Conifer Healthcare SolutionsPatient Account Representative at Conifer Healthcare Solutions
Liana SizemoreLiana Sizemore
Supervisor, Revenue Control Management Credits/Ref at Conifer Healthcare SolutionsSupervisor, Revenue Control Management Credits/Ref at Conifer Healthcare Solutions