Lacey Perez

Greeting customers, taking orders, checking people out on the register, making coffees and teas, delivering food, cleaning

• Logging in to Cigna to add apps and quote insurance polices for clients.
• Assisted with payment collection, invoicing, balance sheets, and correspondence.

• Dusted and polished furniture, appliances, and electronics.
• Completed surface sanitization, deep cleaning, and window washing.
• Notified management of restocking needs for supplies, linens, and consumables.
• Cleaned and serviced housekeeping equipment and replenished supply inventory.

• Promoted team-oriented culture with common sales, service, and productivity goals.
• Set performance expectations for employees and implemented improvement plans to reach targets.
• Delegated assignments to meet coverage needs and maintain store standards.
• Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
• Worked on sales floor and interacted with customers and employees to maximize and expand potential.
• Developed quality talent from within to retain engaged employees and remain competitive.
• Directed and maintained store merchandising standards to present organized and engaging in-store experience.
• Managed store's social media presence to engage with customers and share important information.