Lacey Rae
Louisville,Ky
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Chewy Pharmacy
Louisville, KY
03.2023 - Current
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Organized work areas so that everything was easily accessible when needed.
Customer Service Representative
Consumer cellular
10.2022 - 02.2023
- Answering calls in queue, responding to customers, taking secure payments, answering questions, technical support
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teacher
Cadence Academy
07.2021 - 10.2022
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Teacher
Angel house child development center
03.2019 - 05.2021
- Teach daily curriculum and Interact and play with children and take care of their daily needs.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Correctional officer
Kentucky Department of Corrections
05.2015 - 08.2017
- Maintain safety and security of institution and inmates.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Warehouse Associate/Coach in Training
Amazon
Jeffersonville , IN
10.2012 - 05.2016
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Conducted assessments of employee performance to identify areas needing improvement.
- Coordinated with management to develop effective strategies for improving team productivity.
- Facilitated classroom-style trainings on topics related to safety procedures and equipment operation.
- Developed individualized learning plans based on each employee's needs.
- Provided guidance and support to employees throughout their learning process.
- Showcased proper methods for accomplishing daily warehouse responsibilities.
- Trained employees on warehouse safety and operations aspects such as picking, packing and gift wrapping in a safe manner.
Education
Bachelor - Information Technology
Southern New Hampshire University
06.2025
Directors Credentials - Early Childhood Education
Jefferson Community And Technical Coll…
05.2020
High School Diploma - School Of Business
Doss High School
Louisville, KY05-2012
Skills
- Trained in Microsoft office
- Team Collaboration
- Patient education and counseling
- I enjoy pushing myself to do better and strive to be the best
- I love learning new skills and take pride in my work
- New Hire Onboarding
- Problem-solving skills
References
- Grace Hogan, Angel House CDC, (502) 438-6515
- Birdie Reese, Family friend, birdie61@comcast.net, (724) 987-8410
Hobbies and Interests
I am interested in finding a permanent career that I love and enjoy.
Languages
English Professional working proficiency
Timeline
Pharmacy Technician
Chewy Pharmacy
03.2023 - Current
Customer Service Representative
Consumer cellular
10.2022 - 02.2023
Teacher
Cadence Academy
07.2021 - 10.2022
Teacher
Angel house child development center
03.2019 - 05.2021
Correctional officer
Kentucky Department of Corrections
05.2015 - 08.2017
Warehouse Associate/Coach in Training
Amazon
10.2012 - 05.2016
Bachelor - Information Technology
Southern New Hampshire University
Directors Credentials - Early Childhood Education
Jefferson Community And Technical Coll…
High School Diploma - School Of Business
Doss High School