Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Timeline
Generic

Lacey Rae

Louisville,Ky

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Chewy Pharmacy
Louisville, KY
03.2023 - Current
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Organized work areas so that everything was easily accessible when needed.

Customer Service Representative

Consumer cellular
10.2022 - 02.2023
  • Answering calls in queue, responding to customers, taking secure payments, answering questions, technical support
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Teacher

Cadence Academy
07.2021 - 10.2022
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.

Teacher

Angel house child development center
03.2019 - 05.2021
  • Teach daily curriculum and Interact and play with children and take care of their daily needs.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.

Correctional officer

Kentucky Department of Corrections
05.2015 - 08.2017
  • Maintain safety and security of institution and inmates.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.

Warehouse Associate/Coach in Training

Amazon
Jeffersonville , IN
10.2012 - 05.2016
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Conducted assessments of employee performance to identify areas needing improvement.
  • Coordinated with management to develop effective strategies for improving team productivity.
  • Facilitated classroom-style trainings on topics related to safety procedures and equipment operation.
  • Developed individualized learning plans based on each employee's needs.
  • Provided guidance and support to employees throughout their learning process.
  • Showcased proper methods for accomplishing daily warehouse responsibilities.
  • Trained employees on warehouse safety and operations aspects such as picking, packing and gift wrapping in a safe manner.

Education

Bachelor - Information Technology

Southern New Hampshire University
06.2025

Directors Credentials - Early Childhood Education

Jefferson Community And Technical Coll…
05.2020

High School Diploma - School Of Business

Doss High School
Louisville, KY
05-2012

Skills

  • Trained in Microsoft office
  • Team Collaboration
  • Patient education and counseling
  • I enjoy pushing myself to do better and strive to be the best
  • I love learning new skills and take pride in my work
  • New Hire Onboarding
  • Problem-solving skills

References

  • Grace Hogan, Angel House CDC, (502) 438-6515
  • Birdie Reese, Family friend, birdie61@comcast.net, (724) 987-8410

Hobbies and Interests

I am interested in finding a permanent career that I love and enjoy.

Languages

English Professional working proficiency

Timeline

Pharmacy Technician

Chewy Pharmacy
03.2023 - Current

Customer Service Representative

Consumer cellular
10.2022 - 02.2023

Teacher

Cadence Academy
07.2021 - 10.2022

Teacher

Angel house child development center
03.2019 - 05.2021

Correctional officer

Kentucky Department of Corrections
05.2015 - 08.2017

Warehouse Associate/Coach in Training

Amazon
10.2012 - 05.2016

Bachelor - Information Technology

Southern New Hampshire University

Directors Credentials - Early Childhood Education

Jefferson Community And Technical Coll…

High School Diploma - School Of Business

Doss High School
Lacey Rae