Lacey Ratliff
Three Lakes,WI
Summary
Adept at steering project completions and boosting sales, I excelled in roles at Bear Renovations and Trigs Smoke House, enhancing customer satisfaction and loyalty. Leveraging strong multitasking and efficient organization skills, I led teams to surpass goals, with a keen focus on cleanliness and client relations, achieving significant results without compromising quality.
Overview
11
11
years of professional experience
Work History
Wait Staff Member
White Stag
Sugar Camp WI
12.2018 - 12.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Project Manager
Bear Renovations
Tomahawk, WI
08.2017 - 02.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Sales Manager
Trigs Smoke House
Rhinelander, WI
09.2008 - 07.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Education
High School Diploma -
Rhinelander High School
Rhinelander, WI06.2009
Skills
- Strong multitasking
- Efficient organization
- Cleanliness and hygiene
- Food safety understanding
- Allergy awareness
- Professional Appearance
- Memory retention
Timeline
Wait Staff Member
White Stag
12.2018 - 12.2019
Project Manager
Bear Renovations
08.2017 - 02.2018
Sales Manager
Trigs Smoke House
09.2008 - 07.2017
High School Diploma -
Rhinelander High School