Lacey Ryan
Middleburg
Summary
Results-driven Operations Consultant specializing in operational efficiency, compliance management, and team development. Proven track record in implementing effective procedures that enhance productivity and drive continuous improvement.
Overview
10
10
years of professional experience
Work History
Sr. Operations Consultant
Bank of America, NA
Jacksonville
12.2019 - 12.2025
- Led operational efficiency initiatives to streamline banking processes.
- Developed training materials for staff on new operational procedures.
- Implemented compliance measures to ensure adherence to regulatory standards.
- Collaborated with stakeholders across departments to define requirements for projects and programs.
- Conducted root cause analysis of operational issues and identified solutions.
- Reviewed current policies and procedures related to operations activities and made recommendations as needed.
Operations Manager
Bank of America
Jacksonville
04.2016 - 12.2019
- Facilitated communication between departments to ensure alignment on key objectives.
- Led cross-functional teams in problem-solving activities to address operational challenges.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Operations Analyst
Bank of America, NA
Jacksonville
08.2015 - 04.2016
- Monitored compliance with regulatory requirements across operational practices.
- Trained staff on policies and procedures to maintain operational consistency.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Education
Bachelor of Arts - Business Administration And Management
University of Tennessee
Knoxville, TN05-1995
Skills
- Operational efficiency
- Compliance management
- Training development
- Process improvement
- Stakeholder collaboration
- Project management
Timeline
Sr. Operations Consultant
Bank of America, NA
12.2019 - 12.2025
Operations Manager
Bank of America
04.2016 - 12.2019
Operations Analyst
Bank of America, NA
08.2015 - 04.2016
Bachelor of Arts - Business Administration And Management
University of Tennessee