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Hi, I’m
Lacey Shepherd
Apache Junction,AZ
Work Preference
Summary
Dynamic leader and adept problem-solver committed to optimizing operations, reducing costs, and enhancing organizational efficiency. Proven ability to leverage independent decision-making skills and sound judgment to drive impactful results contributing to overall company success. Passionate about fostering a culture of continuous improvement and collaboration, ensuring team alignment with strategic goals. Prepared to tackle challenges head-on and implement innovative solutions that propel business growth.
Overview
22
years of professional experience
Work History
The Village at Ocotillo
Director of Housekeeping (Hybrid)
06.2025 - Current
Job overview
- Orchestrated operations for five-member housekeeping team, overseeing schedules, budgets, and supply orders to ensure seamless department functioning.
- Managed quarterly performance reviews, recognizing opportunities for improvement to strengthen team efficiency and accountability.
- Optimized paperwork processes to enhance administrative efficiency and uphold accurate departmental records.
- Elevated operational efficiency by coordinating schedules for over 10 housekeeping department employees.
- Decreased departmental complaints through workflow optimization and implementation of superior service standards.
- education ongoing training in environmental health and safety for housekeeping
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Sandridge Post Acute
Director of Medical Records
09.2024 - 02.2025
Job overview
- Maintain accurate medical records by collecting, scanning, and uploading paper charts into the PCC system, ensuring seamless transition from paper to electronic records.
- Update daily census, tracking changes from discharges, room assignments, admissions, and transfers to drive real-time accuracy of patient data.
- Manage and update both paper and electronic patient records daily.
- Respond promptly to requests, sending medical records via mail, email, or fax to hospitals, legal representatives, clinics, and other healthcare providers.
- Conducted audits for admissions and discharges to maintain compliance with regulatory standards and internal policies.
- Enabled seamless execution of triple-check process monthly to verify the accuracy and completeness of patient records.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Liaised with nursing staff to discuss medical records and budget issues.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Sunrise View Convalescent Center & Rehabilitation Villa
Health Information Manager (H.I.M.)
10.2023 - 05.2024
Job overview
- Ensured accurate and timely entry of resident information into PCC, including orders, coding, and ICD-10-CM diagnosis codes, supporting billing and clinical accuracy.
- Compiled resident carts, scanned and uploaded documents into PCC (EMR) to uphold up-to-date electronic and paper records.
- Carried out insurance agency audits, retrieved and verified required documents to guarantee compliance and documentation accuracy.
- Oversaw the daily scanning, filing, and tracking of physical records and new documents within the EMR system.
- Responded to medical document requests by scanning and faxing patient records promptly.
- Utilized EHR systems like PCC and Epic to ensure smooth and accurate record management.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Maintained relationships with medical providers, suppliers, and reporters.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Followed up with patients about medical and healthcare processes.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Sunrise View Convalescent Center and Rehabilitation Villa
Credentialing and Compliance Coordinator
03.2023 - 05.2024
Job overview
- Streamlined new hire onboarding by steering orientations and managing all paperwork for smooth employee integration.
- Performed background and credential checks, processed I-9s through E-Verify, and updated operational systems with immunization records and required training.
- Administered up-to-date staff credentials and confirmed timely completion of Relias training, supporting ongoing compliance and operational efficiency.
- Led full recruitment process, from posting job openings on Indeed to tracking and reviewing all applicants.
- Acted as the primary point of contact for applicants, facilitating communication throughout the hiring process.
- Coordinated interviews across departments, collaborating with managers to schedule and ensure timely candidate assessments.
- Promoted to Health Information Manager, recognizing performance and contribution to organizational growth.
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Prepared records and data for regular audits.
- Monitored key food safety KPIs and prepared evaluations, assessments, and reports.
Quail Park of Lynnwood
Staff Development Manager (Hybrid)
07.2022 - 03.2023
Job overview
- Provided remote support during on-call weeks, maintaining operational continuity and addressing departmental needs from home.
- Monitored and evaluated the effectiveness of training programs through feedback and performance metrics.
- Delivered coaching and mentorship to employees to support career growth and professional development.
- Enhanced operational efficiency by managing scheduling for over 90 wellness department employees, ensuring compliance with training and licensing requirements.
- Managed a team of over 90 caregivers on a daily basis from complaints to scheduling and covering shifts during call outs or emergencies.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 50 employees each year.
- Directed training programs and development paths for managers and supervisors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed field training to enhance participants' skills.
- Developed departmental systems and procedures to better align workflow processes.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted training courses and prepared videos for long-term use.
- Researched and obtained relevant course materials to achieve training objectives.
- Created in-depth training manual for all employees.
Quail Park of Lynnwood
Housekeeping Director
09.2020 - 03.2023
Job overview
- Directed operations for a ten-member housekeeping team, managing schedules, budgets, and supply orders to ensure seamless department functioning.
- Oversaw quarterly performance reviews, identifying areas for improvement to enhance team efficiency and accountability.
- Streamlined paperwork processes to improve administrative efficiency and maintain accurate departmental records.
- Enhanced operational efficiency by managing scheduling for over 10 housekeeping department employees.
- Achieved a promotion to Staff Development Manager by demonstrating operational excellence and commitment to staff growth.
- Reduced departmental complaints by optimizing workflows and delivering exceptional service standards.
- Coordinated household cleaning service operations and managed client relations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed team productivity and workflow to exceed quality standards.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Crystal Springs Apartments
Housekeeping Director
09.2012 - 09.2020
Job overview
- Participated in annual fair housing training alongside the team, ensuring compliance with regulations.
- Contributed to leasing operations by touring apartments with potential residents, assisting with paperwork, and collecting rent payments.
- Assigned work orders to maintenance teams for timely resolution of tenant requests and facility issues.
- Managed supply inventory by independently ordering necessary cleaning and maintenance materials.
- Supported maintenance team as needed, contributing to overall facility upkeep and smooth operations.
- Managed office functions related to resident move-ins and move-outs, utilizing computer systems to update records.
- Led and trained a team of two cabin girls, overseeing supply orders and providing training.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
Pima Medical InstituteSeattle, WA
Certificate of Technical Studies from Veterinary Assistant
12-2011
University Overview
Sedro-Woolley High SchoolSedro-woolley, Wa
High School Diploma
12-2004
University Overview
Cascades Jobs Corps CenterSedro-Woolley, WA
Certificate of Technical Studies from Culinary Arts
12-2004
University Overview
Skills
- Customer service-focused
- Team performance management
- Quality improvements
- Regulatory compliance
- Staff training and development
- Task delegation
- Health and safety
- Operations
- Supplies inventory
- Budgets
- Guest service
- Data archiving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Interests
Reading
Scary movies
Learning
Timeline
Director of Housekeeping (Hybrid)
The Village at Ocotillo
06.2025 - Current
Director of Medical Records
Sandridge Post Acute
09.2024 - 02.2025
Health Information Manager (H.I.M.)
Sunrise View Convalescent Center & Rehabilitation Villa
10.2023 - 05.2024
Credentialing and Compliance Coordinator
Sunrise View Convalescent Center and Rehabilitation Villa
03.2023 - 05.2024
Staff Development Manager (Hybrid)
Quail Park of Lynnwood
07.2022 - 03.2023
Housekeeping Director
Quail Park of Lynnwood
09.2020 - 03.2023
Housekeeping Director
Crystal Springs Apartments
09.2012 - 09.2020
Pima Medical Institute
Certificate of Technical Studies from Veterinary Assistant
Sedro-Woolley High School
High School Diploma
Cascades Jobs Corps Center
Certificate of Technical Studies from Culinary Arts