Lacey Shirley
Rome,Illinois
Summary
Animal lover wanting to help animals in any way possible, by willing to learn new things. Reliable, hard worker who can effectively lead others by communicating. Willing to go the extra mile to ensure a task gets accomplished.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Peoria Area Veterinary Group- Chillicothe Location
04.2021 - Current
- Head assistant (2022-present)
- Empathize with owners and their pets.
- Certified in Fear Free Training.
- Communicate clearly and effectively with veterinarians.
- Provided care for animals before surgeries, administering and monitoring anesthetics as necessary for overall comfort and health like I would for my own animals.
- Preform blood draws, diagnostics (bloodwork, radiographs, laser therapy), administer medications/treatments.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Restrained animals for examination and treatment.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Generate a rabies certificate report.
Customer Care Representative
Peoria Area Veterinary Group- Chillicothe Location
02.2017 - 04.2021
- Completed Veterinary Receptionist Certificate of Excellence (VRCE) program (2023)
- Assisted call-in customers with questions, appointment making, and prescription refills.
- Communicated with clients regarding account services, statements, balances, and checking patients in/out.
- Trained new employees on best practices and customer care procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Supervised kennel assistants and made their schedule.
Kennel Assistant
Peoria Area Veterinary Group- Chillicothe Location
07.2016 - 04.2021
- Provide care and love to animals staying at the practice.
- Completed daily cleaning of kennels, cages, laundry, and public areas using disease control protocol to provide sterile environment.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines, report any changes in animal health, bathes, nail trims, and brushing.
- Completed animal intakes to board animals, labeling all home items and toys properly, and had boarding sheets ready before intake.
- Helped restrain pets when veterinary assistants/technician needed help
Education
Bachelor of Science - Biology
Eureka College
Eureka, IL05.2021
Skills
Effect communicator
Empathy
Leadership
Teamwork
Time management
Customer service
Organization
Hard worker
Detail oriented
Timeline
Veterinary Assistant
Peoria Area Veterinary Group- Chillicothe Location
04.2021 - Current
Customer Care Representative
Peoria Area Veterinary Group- Chillicothe Location
02.2017 - 04.2021
Kennel Assistant
Peoria Area Veterinary Group- Chillicothe Location
07.2016 - 04.2021
Bachelor of Science - Biology
Eureka College
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