Lacey Spurlock
Chesapeake,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining diverse relationships in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Amazon
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Training Specialist
United States Navy, USN
08.2019 - 06.2022
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Coordinated administrative functions necessary to deliver and document training programs.
- Documented participation and evaluated learning for each participant.
Housing Administrator
United States Navy
06.2017 - 08.2019
- Referred personnel to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Records Keeper
United States Navy, USN
10.2012 - 06.2017
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Training Specialist
United States Navy, USN
06.2009 - 10.2012
- Trained and mentored 89 new personnel hired to fulfill various roles.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document training programs.
- Documented participation and evaluated learning for each participant.
Education
Associate of Science - Health And Wellness
Ashford University
San Diego, CA12.2023
Associate of Arts - Liberal Arts And General Studies
Columbia College
Columbia, MO09.2016
Skills
- Exceptional Communicator
- Professional Relationships
- Client Service
- Data Integrity
- Building Relationships
- Document Organization
Timeline
Customer Service Associate
Amazon
10.2022 - Current
Training Specialist
United States Navy, USN
08.2019 - 06.2022
Housing Administrator
United States Navy
06.2017 - 08.2019
Records Keeper
United States Navy, USN
10.2012 - 06.2017
Training Specialist
United States Navy, USN
06.2009 - 10.2012
Associate of Science - Health And Wellness
Ashford University
Associate of Arts - Liberal Arts And General Studies
Columbia College
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