Lacey Stacks

• Grooming services from baths to full grooms. Pet sitting, with overnight stays to scheduled visits.
• Managed day-to-day business operations.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Consulted with customers to assess needs and propose optimal solutions.
• Improved customer satisfaction rates by prioritizing client needs.
• Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Restrained animals to protect veterinarians from potential harm.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Enhanced client satisfaction by providing compassionate care for pets during their appointments.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Pulled parts from inventory for company mechanic repairs.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exhibited high energy and professionalism when dealing with clients and staff.