Lacey Starr
San Angelo,TX
Summary
Driven Event Coordinator with 10 or more years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Coordinator
Harvest Moon Cafe
Rome, GA
03.2023 - Current
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Developed event themes and concepts to ensure successful execution of events.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Maintained an organized database of contacts using software applications like QuickBooks.
- Coordinated and allocated equipment, supplies and staff for events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Attended and participated in industry events.
- Coordinated vendors, timelines and budgets for events.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Produced contracts and invoices for events and monitored fee collection.
- Designed contracts, collected fees and booked venues for events.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Analyzed data from previous events in order to improve future ones.
- Delivered products to customer locations on time.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Waitress Supervisor
Yummy Thai, Rome Georgia
Rome, GA
01.2017 - 03.2023
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Calculated charges, issued table checks and collected payments from customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Resolved customer complaints in a timely manner with professionalism.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored cash register operations during shifts for accuracy of transactions.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Hostess
La Scala Mediterranean Bistro
Rome, GA
04.2010 - 11.2016
- Verified reservations and wait times with customers.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accepted payments from guests for dine-in and take-out foods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided menus to customers and answered questions regarding menu items.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
Education
High School Diploma -
Rome High School
Rome, GA05-2007
Skills
- Special Events Planning
- Food Service Knowledge
- Cost Estimating
- Catering Coordination
- Event Planning
- Event Calendar Management
- Managing Events Start to Finish
- Schedule Management
- Menu Planning
- Room Setup and Breakdown
Certification
- Event Coordinator Certification
Timeline
Event Coordinator
Harvest Moon Cafe
03.2023 - Current
Waitress Supervisor
Yummy Thai, Rome Georgia
01.2017 - 03.2023
Hostess
La Scala Mediterranean Bistro
04.2010 - 11.2016
High School Diploma -
Rome High School