Lacey Strother
Frankston,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service. Proven track record in enhancing customer satisfaction through effective client communication and process optimization. Proficient in Microsoft Office Suite and adept at multitasking while maintaining meticulous records. Typing speed of 55 WPM ensures efficient documentation and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Insurance Agent
Tatum Insurance Group
Frankston/Flint , TX
02.2020 - Current
- Prompt, accurate, and friendly customer service
- Claim submissions
- Processing daily payments including bank deposits
- Quoting new business
- Phone calls and/or emails helping customers, filing, copying, and faxing
Pharmacy Clerk/ Pharmacy Tech Trainee
Maxwell’s Pharmacy
Frankston, TX
04.2018 - 02.2020
- Greeting and helping customers with prescriptions and other items
- Cash handling, balancing cash drawer daily
- Organizing and cleaning store
Customer Service and Sales Representative
Nathaniel Mattay Agency-Farmers Insurance
Frankston, TX
06.2018 - 06.2019
- Prompt, accurate, and friendly customer service
- Claim submissions
- Processing daily payments including bank deposits
- Quoting new business
- Phone calls and/or emails helping customers, filing, copying, and faxing
Customer Service Representative
Texas Department of Public Safety
Palestine, TX
10.2014 - 04.2016
- Meets and deals with the general public in professional and courteous manner
- Determines the legal needs and requirements of driver license and identification card applicants
- Performs basic check of physical driving capabilities of applicants by evaluation during observation and interviews and potential driving limitations due to various medications
- Checks for adequacy of applicant's eyesight through use of vision tester
- Prepares supplemental forms as necessary when potential physical problems or restrictions are identified
- Determines referrals to Medical Advisory Board and/or to a vision specialist for further evaluation
- Cash handling, daily cash drawer balance, bank deposits
Education
Bachelor’s Degree - Criminal Justice
University of North Texas
07.2024
Trauma Informed Care Certificate -
University of North Texas
07.2024
Associate’s Degree - Criminal Justice
Tyler Junior College
12.2022
High School Diploma -
Burkburnett High School
01.2002
Skills
- Proficient in Microsoft Word
- Excel Proficiency
- Presentation Design
- Task Organization
- Proficient in Handling Multi-Line Telephone Systems
- Document Transmission via Fax
- Client Communication Skills
- Effective Learning Techniques
- Typing Speed: 55 WPM
Accomplishments
Phi Theta Kappa Honor Society
Certification
Life, Accident, Health, and HMO, Property and Casualty License
References
- Christie Lewis, (979)481-0511, Retired, City of Lake Jackson
- Nicole Key, (940)312-8856, Nurse, Baylor Scott and White
- Rebecca Flores, (903)922-0105, Retired, TX DPS Driver License
Wpm
55
Timeline
Customer Service Representative/ Insurance Agent
Tatum Insurance Group
02.2020 - Current
Customer Service and Sales Representative
Nathaniel Mattay Agency-Farmers Insurance
06.2018 - 06.2019
Pharmacy Clerk/ Pharmacy Tech Trainee
Maxwell’s Pharmacy
04.2018 - 02.2020
Customer Service Representative
Texas Department of Public Safety
10.2014 - 04.2016
Bachelor’s Degree - Criminal Justice
University of North Texas
Trauma Informed Care Certificate -
University of North Texas
Associate’s Degree - Criminal Justice
Tyler Junior College
High School Diploma -
Burkburnett High School
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