LACEY SWEATMAN
Doral,Florida
Summary
Highly organized and detail-oriented administrative professional with extensive experience in executive support, office management, operations coordination, process documentation, and customer service. Proven ability to manage competing priorities, coordinate communication across multiple departments, maintain confidential information, resolve issues, and support senior leadership and large teams. Strong communicator known for organization, reliability, initiative, and the ability to successfully manage fast-paced business environments.
Overview
11
11
years of professional experience
Work History
Office Manager
Centennial Real Estate Company
12.2024 - Current
- Manage daily office operations, maintaining a professional, organized, and productive workplace for employees and business partners.
- Coordinate information flow and daily communication among the General Manager, Marketing Manager, Facilities Manager, Leasing and Business Development teams, and Security.
- Manage office space, equipment, common areas, central filing systems, and office technology needs.
- Monitor and coordinate administrative documentation and notifications, including liability insurance documentation, utility bills, and vendor invoices.
- Create and maintain process documentation and organized procedure folders to establish consistency and improve accessibility of office procedures and responsibilities.
- Assist with tenant relations and issue resolution, including severe weather procedures, monthly rent inquiries, maintenance requests, and key/material management.
- Receive, review, process, and resolve tenant requests, notices, inquiries, and correspondence.
- Assist with due diligence activities and special projects as assigned.
- Reconcile and maintain accurate square footage, postal address, suite, and space information.
- Promoted from Temporary Office Manager to a permanent position with Centennial Real Estate Company.
Mixologist
Renaissance Birmingham Ross Bridge Golf Resort & Spa
11.2023 - 12.2024
- Delivered exceptional customer service in a high-volume hospitality environment while maintaining a welcoming and professional guest experience.
- Built strong relationships with guests and coworkers through attentive communication and a service-focused approach.
- Accurately managed customer orders, preferences, transactions, and service requests.
- Maintained extensive knowledge of menus, specialty cocktails, products, and daily specials.
- Managed inventory levels, stocked merchandise, and supported efficient daily operations.
- Processed cash receipts, tracked daily sales and inventory, and accurately calculated tips.
- Demonstrated strong time management and the ability to prioritize multiple customer needs simultaneously.
- Consistently demonstrated initiative and a willingness to exceed customer expectations.
Executive Assistant
STERIS Instrument Management Services
09.2015 - 10.2023
- Provided comprehensive executive and administrative support to a 282+ person organization across the United States and Canada, including a Vice President of Sales, 3 Area Vice Presidents, 24 Regional Product Managers, 14 Directors, 168+ Account Managers, 14 Inside Sales Representatives, and 58+ Customer Insights Analysts.
- Provided indirect administrative support to 9+ senior executives.
- Managed complex executive calendars and meeting schedules across multiple time zones, coordinating priorities and resolving scheduling conflicts.
- Coordinated daily communication and information flow among Marketing and Media, Sales, Operations, Human Resources, Business Development, and field teams.
- Created, formatted, and distributed recurring business reports and communications, including quarterly and monthly forecasts, monthly results, bi-weekly company updates, and weekly schedules.
- Documented and organized business processes to promote consistency, knowledge transfer, and continuity across current and future roles.
- Maintained strict confidentiality when handling corporate communications, executive information, and sensitive documentation.
- Coordinated domestic and international travel arrangements through a third-party travel agency for employees and customers.
- Organized meetings and events throughout the United States, managing scheduling, facilities, attendee materials, calendar invitations, agendas, meals, hotels, and other logistical requirements.
- Prepared and finalized PowerPoint presentations for executive internal and external reporting.
- Prepared and processed monthly expense reports and organized receipts for multiple senior managers.
- Coordinated office supply purchasing and organization for multiple departments.
- Supported the Training Department with sales-force training related to company products, services, customer service, and appreciation.
- Supported Clinical Leadership Seminars and customer site visits at the Birmingham laboratory, including coordination of continuing education credits.
- Responded to and screened telephone calls professionally while accurately documenting and relaying messages.
Seafood Clerk
Publix Super Market at The Village at Moody
03.2019 - 03.2023
- Provided prompt, courteous customer service in person and by telephone, answering questions about products, merchandise, pricing, and promotions.
- Prepared, organized, packaged, and stocked assorted dips and specialty seafood items for display.
- Responded to customer concerns with knowledgeable assistance and resolved issues promptly and effectively.
- Maintained food safety standards by cleaning and sanitizing work surfaces between food-preparation tasks to prevent cross-contamination.
- Cleaned floors, walls, coolers, and storage shelves; replenished merchandise according to store merchandising layouts.
- Inspected product quality and removed defective items while maintaining composure, work quality, and a respectful, positive environment under pressure.
Education
Business
University of Alabama at Birmingham
Birmingham, AlabamaGeneral Studies
Jefferson State Community College
Center Point, AlabamaBusiness
Wallace State Community College
Online12.2026
Skills
- Executive & Administrative Support
- Office & Operations Management
- Calendar & Meeting Coordination
- Process Documentation & Development
- Confidential Information Management
- Cross-Functional Communication
- Travel & Expense Management
- Customer & Tenant Relations
- Event & Meeting Logistics
- Microsoft Word, Excel & Outlook
- PowerPoint Presentation Development
- Records & Document Management
- Problem Solving & Issue Resolution
- Time Management & Prioritization
Timeline
Office Manager
Centennial Real Estate Company
12.2024 - Current
Mixologist
Renaissance Birmingham Ross Bridge Golf Resort & Spa
11.2023 - 12.2024
Seafood Clerk
Publix Super Market at The Village at Moody
03.2019 - 03.2023
Executive Assistant
STERIS Instrument Management Services
09.2015 - 10.2023
Business
Wallace State Community College
General Studies
Jefferson State Community College
Business
University of Alabama at Birmingham