Madalyn Daniel
South Jordan
Summary
Highly organized and proactive administrative professional with 10+ years of experience managing operations, coordinating executive priorities, and solving complex problems across education, healthcare, and corporate environments. Known for exercising sound judgment, anticipating needs, streamlining processes, and independently resolving issues while escalating only high-impact matters requiring executive decision-making. Proven ability to manage competing priorities, maintain confidentiality, coordinate cross-functional teams, and ensure seamless day-to-day operations.
Overview
18
18
years of professional experience
Work History
Office Manager
Challenger School
Sandy
2022.09 - Current
- Manage daily operations for a private school serving 500+ students, families, and 50+ faculty members.
- Serve as the primary point of contact for parents, staff, students, and prospective families, independently resolving concerns and operational issues.
- Coordinate admissions, enrollment, registration, and records management while ensuring accuracy and confidentiality.
- Schedule and manage meetings, conferences, school events, and administrative priorities.
- Oversee tuition processing, purchasing, budgeting, inventory management, and financial documentation.
- Identify and address operational challenges proactively, minimizing disruptions and reducing the need for leadership intervention.
- Manage high-volume communications, including calls, emails, visitors, and correspondence while maintaining exceptional customer service.
Prior Authorization Technician
SmithRx
Lehi
2021.10 - 2022.09
- Independently manage complex prior authorization cases requiring critical analysis of clinical criteria, benefits, and claims history.
- Prioritize and coordinate multiple time-sensitive requests across providers, pharmacies, members, and internal teams.
- Resolve escalated issues by collaborating across departments and identifying solutions that support timely patient care.
- Serve as a mentor and resource for new team members, providing training and guidance on authorization processes.
- Consistently exercise judgment and initiative to navigate evolving coverage requirements with minimal supervision.
Pharmacy Technician
Intermountain Healthcare
Salt Lake City
2017.10 - 2021.10
- Supported hospital pharmacy operations across multiple departments, ensuring timely medication delivery and patient care.
- Managed inventory, controlled substances, sterile compounding, and medication distribution processes.
- Collaborated with pharmacists, physicians, and nursing staff to resolve medication-related issues efficiently.
- Maintained compliance with safety standards and operational procedures in high-pressure healthcare environments.
Aide Coordinator
Aspire Home Health & Hospice
Taylorsville
2015.12 - 2016.04
- Managed scheduling and oversight of 25 Certified Nursing Assistants.
- Conducted employee evaluations, coordinated training, and supported hiring initiatives.
- Audited patient care records to ensure compliance and readiness for regulatory review.
- Managed supply ordering, inventory control, and contract-care invoicing.
- Participated in successful JCAHO audit preparation and compliance efforts.
Business Development Specialist / Membership Manager
Air Medical Resource Group
South Jordan
2014.09 - 2015.10
- Managed membership programs supporting five medical flight organizations.
- Built and maintained relationships with hospital administrators and healthcare stakeholders throughout Utah and Wyoming.
- Coordinated contracts, renewals, commissions, events, marketing initiatives, and membership operations.
- Tracked market trends and competitor activity to support business growth initiatives.
- Managed inventory, vendor relationships, and promotional program logistics.
Purchasing Director
Air Medical Resource Group
South Jordan
2013.04 - 2014.09
- Directed purchasing operations for eight companies, overseeing vendor negotiations, procurement, contracts, and supply chain management.
- Negotiated favorable vendor agreements, reducing costs while maintaining service quality.
- Independently managed purchasing decisions, supplier relationships, and regulatory compliance requirements.
- Trained and onboarded purchasing staff on systems, policies, and procedures.
- Resolved supply chain and logistics challenges to ensure uninterrupted operations.
Office Assistant
Air Medical Resource Group
South Jordan
2013.01 - 2013.04
- Provided administrative support to executive leadership and cross-functional teams.
- Managed company communications, shipping logistics, office inventory, and executive projects.
- Coordinated company cell phone administration and office operations.
Certified Pharmacy Technician
Walgreens Pharmacy / BYU-Idaho Pharmacy
2008.01 - 2012.12
- Managed prescription processing, insurance coordination, patient billing, inventory control, and pharmacy operations.
- Resolved billing and insurance issues to ensure accurate and timely reimbursement.
- Maintained pharmacy compliance and customer service standards.
Healthcare Administration Intern
Eastern Idaho Regional Medical Center
Idaho Falls
2012.04 - 2012.06
- Led patient experience improvement projects under executive leadership direction.
- Participated in administrative and board-level meetings.
- Conducted research, prepared communications, coordinated appointments, and supported executive initiatives.
Education
Bachelor of Science - Healthcare Administration, Emphasis in Health Science
Brigham Young University – Idaho
Skills
- Executive & Administrative Support
- Independent Problem Solving
- Calendar & Meeting Management
- Project Coordination
- Process Improvement
- Stakeholder Communication
- Budget & Financial Administration
- Event Planning & Logistics
- Vendor & Contract Management
- Team Leadership & Training
- Records & Information Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
Leadership Experience
- Member, Healthcare Administration Society
- Relay for Life Volunteer, American Cancer Society
- Student Representative Council
Timeline
Office Manager
Challenger School
2022.09 - Current
Prior Authorization Technician
SmithRx
2021.10 - 2022.09
Pharmacy Technician
Intermountain Healthcare
2017.10 - 2021.10
Aide Coordinator
Aspire Home Health & Hospice
2015.12 - 2016.04
Business Development Specialist / Membership Manager
Air Medical Resource Group
2014.09 - 2015.10
Purchasing Director
Air Medical Resource Group
2013.04 - 2014.09
Office Assistant
Air Medical Resource Group
2013.01 - 2013.04
Healthcare Administration Intern
Eastern Idaho Regional Medical Center
2012.04 - 2012.06
Certified Pharmacy Technician
Walgreens Pharmacy / BYU-Idaho Pharmacy
2008.01 - 2012.12
Bachelor of Science - Healthcare Administration, Emphasis in Health Science
Brigham Young University – Idaho