Lacey Teague
Bismarck,AR
Summary
Motivated and hardworking individual, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
6
6
years of professional experience
Work History
Account Manager
Summer Camp Directories
02.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Created proposals for new and repeat customer business transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Anticipated clients' needs by staying in touch on regular basis.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Negotiated prices, terms of sale and service agreements.
Facilitator/Dispatch Coordinator
Diamond T Hauling
04.2020 - 01.2023
- Checked weight of vehicles and load requirements against customer specifications and DOT requirements.
- Organized paperwork and explained individual job instructions for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Maintained an organized workspace and reviewed transport documents and BOL's
- Managed personal inventory and logistics
- Organized and detailed paperwork, receipts, payments, and banking
- Dispatched loads and coordinated routes
- Submitted paperwork to contractor
- Obtained load permits, port of entry papers, DOT Inspections, and toll documents
Insurance/X-ray Technician
Arkansas Oral And Maxillofacial Facial Surgeon
04.2019 - 08.2019
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Documented patient data and histories and updated charts with current information.
- Calibrated and adjusted equipment to decrease unnecessary exposure to radiation.
- Carefully sterilized equipment in compliance with office standards to curb disease spread.
- Carefully checked and verified personal data, policy information and property values for each insurance application.
- Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements.
- Maintained well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members.
Front Desk Receptionist
Catherine's Landing
03.2018 - 12.2018
- Welcomed visitors and directed to appropriate sites.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Relayed messages promptly to proper parties.
- Maintained and replenished petty cash and checks.
- Cleaned and organized lobby and reception areas and set up coffee station for visitors.
- Scheduled appointments and events.
- Ordered office supplies and maintained inventory of consumables.
- Resolved customer and guest complaints.
- Answered heavy volume phone calls and handled high traffic lobby area.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Processed cash register transactions, inputted product costs, and gave back change.
- Bagged and packaged customer orders and purchases.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Answered questions regarding special and seasonal products.
Customer Service Representative
SYKES
06.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created new/existing accounts
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Utilized computer systems to research and record account information.
- Handled escalated callers constructively to provide positive outcomes for members.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Monitored and resolved product and service issues promptly.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Used persuasive communication skills to market products and services. Increased revenue stream by upselling new products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Bismarck High School
Bismarck, AR05.2016
Skills
- Account Management
- Customer Training
- Lead Generation
- Revenue Generation
- Order management
- Quality control
- Time management
- Fast learner
- Advanced computer skills
- Organized
- Positive attitude
- Communication
- People skills
- Team work
- Thinking skills
- Account Servicing
Timeline
Account Manager
Summer Camp Directories
02.2022 - Current
Facilitator/Dispatch Coordinator
Diamond T Hauling
04.2020 - 01.2023
Insurance/X-ray Technician
Arkansas Oral And Maxillofacial Facial Surgeon
04.2019 - 08.2019
Front Desk Receptionist
Catherine's Landing
03.2018 - 12.2018
Customer Service Representative
SYKES
06.2017 - 03.2018
High School Diploma -
Bismarck High School
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