Lacey Thomas
Greeley,CO
Summary
I am compassionate, caring and take pride in what I do. I strive to be a role model to others and deliver the best care possible.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Door Dasher
DoorDash
01.2019 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
Licensed Insurance Agent
TTEC
04.2017 - 07.2019
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances
Customer Service Representative
Xerox
2015 - 2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CNA
Kenton Manor
2013 - 2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Assistant Manager
Matts Flooring
2005 - 2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Detailing Manager
Extreme Auto Detailing
1999 - 2005
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Achieved high levels of customer satisfaction with attention to detail and excellent communication skills.
Education
High School Diploma -
Highland High School
Ault, CO01-2002
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Timeline
Door Dasher
DoorDash
01.2019 - Current
Licensed Insurance Agent
TTEC
04.2017 - 07.2019
Customer Service Representative
Xerox
2015 - 2017
CNA
Kenton Manor
2013 - 2014
Assistant Manager
Matts Flooring
2005 - 2012
Detailing Manager
Extreme Auto Detailing
1999 - 2005
High School Diploma -
Highland High School