Lacey Thomas
Union
Summary
Dedicated management professional skilled in time management and recordkeeping. Experience in training staff to deliver exceptional service while effectively resolving customer issues. Prepared to drive operational success through strategic scheduling and performance monitoring.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Manager
On the Rocks
Nitro
01.2023 - 08.2024
- Managed daily operations to ensure efficient service delivery.
- Trained team members on customer service standards and procedures.
- Coordinated inventory management to maintain optimal stock levels.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Conducted regular staff meetings to improve communication and teamwork.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assistant Store Manager
Dollar General
Cross Lanes
04.2017 - 09.2021
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supervised and trained staff on customer service best practices.
- Coordinated inventory management and restocking of merchandise.
- Implemented visual merchandising standards to enhance store presentation.
- Addressed customer inquiries and resolved issues effectively.
- Monitored cash handling procedures for accuracy and compliance.
- Developed schedules to optimize staff coverage during peak hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Coordinated with vendors to secure product availability at competitive prices.
Education
High School Diploma -
Hurricane High School
Hurricane, WV06-2001
Skills
- Customer service
- Phone etiquette
- Inventory management
- Time management
- Recordkeeping and bookkeeping
- Schedule management
- Positive and professional
Certification
Computer Basics Training
Timeline
Manager
On the Rocks
01.2023 - 08.2024
Assistant Store Manager
Dollar General
04.2017 - 09.2021
High School Diploma -
Hurricane High School