Lacey Thomas
Plano
Summary
Operations and People Strategy professional with nearly 3 years of experience driving process improvements, enhancing employee experience, and optimizing HR programs. Proven ability to analyze workflows, reduce inefficiencies, and implement scalable solutions that improve retention and organizational performance.
Overview
3
3
years of professional experience
Work History
Human Resources Generalist
Avis Budget Group
Dallas, TX
06.2023 - 01.2026
- Developed and implemented data-driven retention strategies, reducing employee turnover by 25% through analysis of engagement trends and targeted interventions.
- Led end-to-end onboarding program optimization, improving new hire experience and streamlining processes for 500+ employees.
- Analyzed employee feedback and operational data to identify process gaps and implement scalable improvements across HR workflows.
- Partnered with leadership to address organizational challenges, providing recommendations that improved team performance and engagement.
- Standardized HR processes and documentation, increasing efficiency and ensuring consistency across employee lifecycle operations.
- Managed high-volume employee relations cases, balancing business objectives with employee experience while identifying recurring issues for long-term process improvement.
- Improved internal systems and tracking methods, enhancing data accuracy and reporting capabilities.
Human Resources Intern
The University of Texas at Tyler
Tyler, TX
01.2023 - 04.2023
- Streamlined employee onboarding processes by organizing and maintaining I-9 documentation and personnel records, improving accuracy and compliance.
- Maintained and updated HRIS databases, ensuring data integrity and supporting efficient access to employee information.
- Supported recruitment operations by managing job postings, screening candidates, and coordinating interview logistics to improve hiring workflow efficiency.
- Conducted compensation research and market analysis, contributing insights to support competitive and data-driven pay decisions.
- Assisted in process documentation and standardization efforts, improving consistency across HR functions.
- Handled confidential employee information with a high level of discretion, ensuring compliance with data privacy standards.
Education
Master of Science - Human Resource Development
The University of Texas At Tyler
Tyler, TXBachelor of Science - Human Resource Development
The University of Texas At Tyler
Tyler, TXSkills
- Process Improvement
- Strategic Planning
- Continuous Improvement
- Organizational Development
- Workforce Optimization
- Change Management
Tools & Technologies
- HRIS Platforms: Workday, PeopleSoft, Oracle
- Case Management & HR Systems: ServiceNow, ImageNow, WorkJam
- Payroll Systems: ADP, UKG
- Data & Reporting Tools: Excel, Power BI
- Collaboration & Productivity: Word, PowerPoint, Teams, Outlook, SharePoint
Timeline
Human Resources Generalist
Avis Budget Group
06.2023 - 01.2026
Human Resources Intern
The University of Texas at Tyler
01.2023 - 04.2023
Master of Science - Human Resource Development
The University of Texas At Tyler
Bachelor of Science - Human Resource Development
The University of Texas At Tyler