Lacey Weatherford
Lawrenceburg,TN
Summary
Dynamic Office Manager with a proven track record at Centerstone Of Tennessee, excelling in workflow optimization and customer relationship management. Enhanced office efficiency through innovative automation and effective communication, while successfully managing appointment scheduling and inventory control. Committed to fostering a productive environment and delivering exceptional service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Centerstone Of Tennessee
Madison, US
05.2005 - Current
- Coordinated corporate and office conferences to foster engagement and collaboration among employees and guests.
- Managed appointment scheduling and itinerary coordination for clients and personnel.
- Liaised with patients to address inquiries regarding appointments, requests, and billing.
- Streamlined office operations by automating client correspondence and record tracking.
- Oversaw office inventory activities including ordering, stocking, and receiving shipments.
- Tracked team expenses and reconciled accounts, ensuring accuracy in financial reporting and accountability.
- Established efficient workflow processes, improving daily productivity and effectiveness across the office.
- Handled new-hire orientation and basic recruiting tasks for talent acquisition.
Customer Service Representative
Asurion
Nashville, US
09.2005 - 01.2006
- Managed high volume of customer calls, addressing inquiries efficiently with up to 10 calls in queue per minute.
- Enhanced customer satisfaction by implementing strategies to address needs and resolve concerns effectively.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and proposed actionable improvements to management for service delivery.
- Described Asurion to customers, thoroughly explaining details and care of merchandise.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Education
High School Diploma -
Camden County High School
Kingsland, GA05-2003
Skills
- Office administration
- Billing and scheduling
- Appointment management
- Workflow optimization
- Onboarding
- Resource management
- Workforce planning
- Team supervision
- Customer service excellence
- Conflict resolution
- Policy implementation
- Effective communication
- Problem solving
- Time management
- Data entry support
- Office facilities coordination
- Relationship management
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Office Manager - Familiar, 07/01/19, Familiar
Timeline
Customer Service Representative
Asurion
09.2005 - 01.2006
Office Manager
Centerstone Of Tennessee
05.2005 - Current
High School Diploma -
Camden County High School