Lacey Wortmann
Fayette,Missouri
Summary
Responsible HR Generalist with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements.. Dedicated team player and strive to bring a positive attitude to any work environment. Proficient in scheduling interviews, posting job openings and performing various administrative tasks.
Overview
21
21
years of professional experience
Work History
Human Resources Generalist
Braun Home
Fayette, MO
06.2020 - 06.2022
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Developed and enforced company policy and procedures relating to human resources activity.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted with meetings and presentations within company.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Managed employee rewards programs.
Project Manager
Lazy B Performance Horses & Cattle Company
Fayette, MO
08.2019 - 06.2020
- Responsible for events and promotions.
- Provided excellent customer service and managing new accounts.
- Scheduled appointments and meetings for customers.
- Maintained payroll for employees.
- Technical support for office equipment and computer software.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Member Service Representative
Boone Electric Cooperative
Columbia, MO
09.2001 - 07.2019
- Provided excellent customer service and support with strengths in account maintenance, problem solving, and billing procedures.
- Addressed concerns or complaints for member’s accounts.
- Processed work orders to initiate new service or closing of accounts.
- Received payments over counter, or by mail and phone.
- Explained yearly capital credit refunds and collect information from Estate accounts for processing.
- Ability to communicate and resolve conflicts in high pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Education
Crisis Prevention Intervention Instructor
Business Administration
Columbia College
Columbia, MOBusiness Administration
University of Central Missouri
Warrensburg, MOSkills
- Excellent Verbal and Communication skills
- Prioritize Time Management and excellent attendance
- Ability to communicate and clearly explain policy and procedures to staff and new hires
- Knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint
- Capability to learn new computer software and programs quickly
- Recruitment Management, review job applicants and conduct interviews
- Employee Orientation and Training
- Training Development and Execution
Accomplishments
- Serving as the Vice President on the Safety Committee.
- Assisted on the board of the Boone Electric Benevolent Group.
- Elected member of the Boone Electric Employee Relations Committee.
- Awarded Customer Service Award and Employee Staff Support.
- Aided in designing and creating Outage Management Manual for Storm Disaster and Relief plans.
- Public Notary
- Certified CPI Instructor.
Timeline
Human Resources Generalist
Braun Home
06.2020 - 06.2022
Project Manager
Lazy B Performance Horses & Cattle Company
08.2019 - 06.2020
Member Service Representative
Boone Electric Cooperative
09.2001 - 07.2019
Crisis Prevention Intervention Instructor
Business Administration
Columbia College
Business Administration
University of Central Missouri