Lachanda Mitchell
Dispatcher/ Customer Service Specialist
Chicago,IL
Summary
Dynamic Dispatcher with expertise in coordinating transportation schedules and enhancing customer satisfaction. Proficient in managing communication between drivers and clients while leveraging software tools for optimal dispatch operations.
Overview
31
31
years of professional experience
Work History
Dispatcher/Customer Support Specialist
Windy City Limousine and Buses
Chicago, IL
03.2019 - 12.2025
- Coordinated transportation schedules for optimal route efficiency and timely pickups.
- Managed communication between drivers and clients to ensure seamless service delivery.
- Oversaw dispatch operations, prioritizing requests based on urgency and client needs.
- Trained new dispatch personnel on software systems and operational protocols.
- Worked on samsara software and Microsoft Teams to communicate with drivers and fellow employees.
- Handled all accident repots and lost and found as well as switched buses and transits out when a problem occurred.
Dispatch Operations Manager
Pershing Livery
Chicago, IL
06.1995 - 02.2019
- Streamlined dispatch processes, improving efficiency and reducing delays across operations.
- Coordinated communication between drivers and clients to enhance service delivery and customer satisfaction.
- Implemented tracking systems for real-time updates, optimizing route management and resource allocation.
- Trained and mentored team members on best practices in dispatch operations to ensure consistent performance.
- Collected driver stand fees daily and paid fellow dispatchers.
- K
Education
No Degree - Business Marketing
Chicago State University
Chicago, ILSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Typing 30wpm
- Microsoft Teams proficient
- Outlook proficient
- Excellent communicator and problem solving skills
- Great mapping skills
Timeline
Dispatcher/Customer Support Specialist
Windy City Limousine and Buses
03.2019 - 12.2025
Dispatch Operations Manager
Pershing Livery
06.1995 - 02.2019
No Degree - Business Marketing
Chicago State University