LaChelle Boga
Memphis,TN
Summary
Experienced customer service specialist with a demonstrated history of working in the financial services industry as well as consumer services and healthcare services.Skilled in Microsoft Word, Microsoft Excel, sales, communication, team building, fundraising, and problem solving. Strong community and social services professional with a Bachelors in Healthcare Administration and expected graduation of a Masters in Healthcare Administration from Herzing University.
Overview
11
11
years of professional experience
Work History
Contract Remote Customer Service Representative
F.H Cann
04.2024 - 12.2024
- Taking inbound/outbound calls in timely/ Professional manner
- Following Scripts and guidelines for numerous topics
- Identifying customer issues and needs while providing solutions and alternatives
- Building customer relationships and ensuring outstanding satisfactions
- Searing databases , loan processing and troubling shooting.
Financial Relationship Consultant
Regions Bank
09.2022 - 03.2024
- Achieved branch goals by identifying customer needs and providing financial guidance.
- Met daily quota by conducting outbound calls to expand existing customer relationships and acquire new ones while meeting sales goals.
- Educated customers on products, services, and emerging technology to make banking easier.
- Provided consistent, positive customer service.
- Ensures sound banking practices, including managing, identifying and reporting operational risks.
Remote Data Entry, Customer Service Representative
Carenet Healthcare
02.2020 - 12.2022
- Gathered and analyzed data to create living spreadsheets to enter data.
- Completed healthcare surveys and telehealth questionnaires to patients and partners.
- Follow Hippa regulations and secure confidential information associated with PHIs.
CNA
Methodist Healthcare
Memphis, TN
02.2017 - 12.2020
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with medical procedures, maintaining adherence to established protocols.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Implemented infection control measures to maintain sanitary conditions in patient areas.
Homecare Manager
Meritian Healthcare
Memphis, TN
04.2014 - 09.2017
- Oversaw daily operations for home care services, ensuring compliance with healthcare regulations.
- Implemented care plans tailored to individual client needs, enhancing service quality and satisfaction.
- Coordinated training programs for staff, improving team performance and service delivery standards.
- Developed and maintained relationships with clients and families, fostering trust and communication.
Education
Master Of Health Administration -
Herzing University
Nashville, TNBachelor of Science - Healthcare Administration
Herzing University
Nashville, TN08.2025
Skills
- Microsoft Word
- Microsoft Excel
- Sales
- Communication
- Team building
- Patient care
- Problem solving
- Administrative work
- Management
Timeline
Contract Remote Customer Service Representative
F.H Cann
04.2024 - 12.2024
Financial Relationship Consultant
Regions Bank
09.2022 - 03.2024
Remote Data Entry, Customer Service Representative
Carenet Healthcare
02.2020 - 12.2022
CNA
Methodist Healthcare
02.2017 - 12.2020
Homecare Manager
Meritian Healthcare
04.2014 - 09.2017
Master Of Health Administration -
Herzing University
Bachelor of Science - Healthcare Administration
Herzing University