LaChelle Boga
Memphis,TN
Summary
Healthcare Administration professional with experience in hospital-based patient care, homecare operations management, healthcare data systems, and regulatory compliance. Demonstrated ability to improve operational workflows, maintain HIPAA compliance, coordinate multidisciplinary teams, and support performance improvement initiatives. Currently pursuing a Master of Health Administration with a focus on hospital operations and leadership.
Overview
12
12
years of professional experience
Work History
Financial Relationship Consultant
Regions Bank
09.2022 - Current
- Ensure regulatory compliance and identify operational risks in daily financial operations.
- Analyze client data to provide strategic solutions while maintaining documentation accuracy.
- Meet performance benchmarks while delivering high-level service and relationship management.
- Strengthen internal controls through risk awareness and reporting procedures.
Remote Data Entry & Customer Service Representative
Carenet Health
02.2020 - 12.2022
- Managed healthcare data entry and maintained accurate patient documentation.
- Conducted telehealth surveys supporting care coordination and quality initiatives.
- Ensured strict HIPAA compliance while handling protected health information (PHI).
- Improved workflow efficiency through accurate reporting and database management.
Certified Nursing Assistant
Methodist Healthcare
02.2017 - 12.2020
- Delivered direct patient care in a hospital setting, ensuring safety and protocol adherence.
- Monitored patient conditions and communicated changes to clinical teams.
- Maintained infection prevention standards and supported patient-centered care delivery.
Homecare Manager
Meritian Healthcare
04.2014 - 09.2017
- Oversaw daily healthcare operations while ensuring compliance with state and healthcare regulations.
- Developed individualized care plans and coordinated interdisciplinary staff.
- Supervised and trained team members to improve service quality and operational performance.
- Strengthened client satisfaction through proactive communication and service oversight.
Education
Master of Health Administration (MHA) - undefined
Herzing University
Nashville, TN01.2026
Bachelor of Science - Healthcare Administration
Herzing University
Nashville, TN08.2025
Skills
- Regulatory & HIPAA Compliance
- Risk Identification & Reporting
- Patient Access & Care Coordination
- Healthcare Data Management
- Process Improvement
- Staff Supervision & Training
- Performance Metrics & Reporting
- Electronic Documentation Systems
- Microsoft Excel & Office Suite
Timeline
Financial Relationship Consultant
Regions Bank
09.2022 - Current
Remote Data Entry & Customer Service Representative
Carenet Health
02.2020 - 12.2022
Certified Nursing Assistant
Methodist Healthcare
02.2017 - 12.2020
Homecare Manager
Meritian Healthcare
04.2014 - 09.2017
Master of Health Administration (MHA) - undefined
Herzing University
Bachelor of Science - Healthcare Administration
Herzing University