LaChelle Cutts
St Louis,MO
Summary
Accomplished accounting specialist with 6+ years of experience in executive management and accounting, including Accounts Payable, Accounts Receivables, financial analysis, budget. control, time & attendance, and organizational management. Expert in all administrative support functions, such as procurement, special project management, new staff onboarding, and the maximization of collections on all billable charges. Possesses excellent management, analytical, communication, and leadership skills.
Overview
15
15
years of professional experience
Work History
ACCOUNT RECEIVABLE / BILLING SPECIALIST
MIDWEST INDUSTRIAL RUBBER
12.2022 - Current
- Oversee portfolios of over 600 accounts from billing through to payment
- Processed payments, credits, and disputes from customers in a professional and timely manner
- Maintained knowledge of all service agreements for each customer including the terms and conditions
- Reduced bad debt by 12% by analyzing delinquent accounts and creating customer surveys to pinpoint common payment problems
- Administered an aging report system to help track payment statuses of all accounts
- Identified billing issues
- Resolved over 90% of the receivables that were more than 30,60,90 or 120 days past due
- Increased on-time payments by over 30%
- Interact with sales and customer service to resolve invoice discrepancies
- Produce, distribute and track more than 600 monthly invoices
- Perform analysis of aging account receivable
- Developed relations with clients to establish payment plans and billing schedules, and reduce delinquent accounts by 30%
- Answer incoming calls, diagnose client needs and resolve issues
- Electronically distribute invoices to clients
- Perform regular audits and identify non billable items
- Enter comments in accounting systems regarding status, correspondence and conversation with clients
- Approving and setting credit limits for customers
- Contact customers with delinquent balances via phone and email.
PATIENT CARE TECHNICIAN
SSM ST CHARLES HOSPITAL
04.2022 - 12.2022
- Use in-depth knowledge of basic medical procedures to assist staff of 20+ members
- Measure patients vital sign, recorded information
- Addressed concerns with empathy and patience and reported to the nurses and attendants for the room
- Delivered cost-effective unit operation by inventorying stock item and supplies
- Maintained Cleanliness of 10+ patients’ room in an organized and safe manner and aided with bathing and grooming
- Performed routine test for nurses with medical equipment such as bladder scan etc
- Executed all direct patient care tasks as delegated by Registered Nurse or Charge Nurse
ACCOUNT RESOLUTION CLERK
PARALLON
03.2014 - 07.2029
- Performed collections activity based on collection queue/production goals, achieving 100% process implementation
- Followed all required FDCPA regulations and system procedures, saving $3K+ annually in non-compliance penalties
- Engaged a working knowledge of client policies and procedures, achieving a 92% client satisfaction rate
- Resolved 10+ accounts each month as determined by management, earning recognition for resourcefulness and productivity
- Trained and mentored 7-9 employees, increasing operational efficiency significantly recognition for resourcefulness and productivity while increasing operational efficiency significantly
- Documented general reports on each team members’ performance and targets and verified that they exceeded the targets, increasing the overall productivity significantly.
RESOLUTION CLERK
SR ACCOUTNT, SOUTHEAST TOYOTA FINANCE
05.2019 - 06.2022
- Mitigate potential financial loss by contacting 60 delinquent customers daily
- Regarding repayment of their auto loans per commitments/agreements, establishing a repayment recovery rate of 80%+
- Maintain 100% compliance with set policies and procedures when determining suitable collection solutions and adhere to established UDAAP and FDCPA guidelines
- Initiate consumer negotiations for debt recovery through phone and mail contact while maximizing profits for the dealer
- Research and analyze accounts prior to initiating debtor contact, examine historical data, and evaluate past resolution efforts, increasing profitability by 26% within the first fiscal year
- Oversee application processing, credit assessment, and loan procurement while keeping detailed finance and sales records, achieving 100% document implementation.
COLLECTION / ACCOUNT REPRESENTATIVE
AMERICAN AUTOMOTIVE
02.2012 - 03.2014
- Handled inbound and outbound calls to review service vehicle policies and collect delinquent accounts, achieving recovery of 80% of bad accounts
- Managed a bi-monthly aging report with 500+ customers to obtain payment on past due balances ranging from $50K - $70K per month and adjust accounts accordingly
- Identified and mitigated customers’ risk through knowledge and key understanding of the tools to work towards achieving the departmental goals of reduction in delinquency while improving revenue
- Generated documentation related to delinquent and other past due accounts to be
- Forwarded to the Company's external collection agency and other necessary procedures to support the Company's Proof of Claim submissions in bankruptcy proceedings as they arise.
TECHNICAL SUPPORT REPRESENTATIVE
CONVERGYS
04.2011 - 02.2012
- Received calls from residents that were having problems with their U-verse system, identified problems, researched answers, and recommended corrective steps, ensuring 100% resolution
- Dispatched a technician to the premises of the problem to run more test in the house, sent out equipment where required, and gave instructions on how to send dysfunctional equipment back
- Developed and implemented a streamlined resolution process which proactively addressed resident issues, maintaining a 99% satisfaction rate.
TEAM LEAD/ SUPERVISOR
NATIONAL DEALERS WARRANTY
03.2006 - 02.2012
- Oversaw a team of 15 employees, and encouraged, supported and motivated team members on phone calls, reducing turnover by 65%
- Fostered development and continuous improvement for the entire team, increasing team-wide efficiency by 80% within the first quarter
- Handled escalated calls, BBB complaints, questions, and queries as necessary
- Conducted weekly and monthly team meetings and actively addressed team suggestions on workflow optimization, increasing operational efficiency significantly
- Documented general reports on each team members’ performance and targets and verified that they exceeded the targets, increasing the overall productivity significantly.
Education
Associate of Arts - ACCOUNTING
UNIVERSITY OF PHOENIX
Maryland Heights, MO03.2020
Skills
- Microsoft Office Suite 20/20
- Databases Business Intelligence
- Payroll System Implementations
- Learning & Development Design Project Management
- Organizational Change Training Facilitation
- Team Leadership Reporting and Analysis
- Process Mapping Process Improvement
- Employee Engagement Quality Control
- Compliance Time Management
- Dun & Bradstreet
- Monthly Reconciliations
- Account Reconciliation
- Spreadsheets and Journal Entries
- Payment Discrepancy Research
- Collections
- Cash Flow and Reconciliation
- Credit and Collections
- Invoicing Proficiency
- Payments Posting
- Team Bonding
Timeline
ACCOUNT RECEIVABLE / BILLING SPECIALIST
MIDWEST INDUSTRIAL RUBBER
12.2022 - Current
PATIENT CARE TECHNICIAN
SSM ST CHARLES HOSPITAL
04.2022 - 12.2022
RESOLUTION CLERK
SR ACCOUTNT, SOUTHEAST TOYOTA FINANCE
05.2019 - 06.2022
ACCOUNT RESOLUTION CLERK
PARALLON
03.2014 - 07.2029
COLLECTION / ACCOUNT REPRESENTATIVE
AMERICAN AUTOMOTIVE
02.2012 - 03.2014
TECHNICAL SUPPORT REPRESENTATIVE
CONVERGYS
04.2011 - 02.2012
TEAM LEAD/ SUPERVISOR
NATIONAL DEALERS WARRANTY
03.2006 - 02.2012
Associate of Arts - ACCOUNTING
UNIVERSITY OF PHOENIX
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