Lachelle Gomes
Ewa beach,HI
Summary
Proficient Dispatch Supervisor known for strong communication and record-keeping skills. Experienced in coordinating logistics teams and managing customer inquiries to drive efficiency and safety in operations.
Overview
17
17
years of professional experience
Work History
Reduse Dispatch Supervisor
West Oahu Aggregate Inc.
Honolulu, HI
01.2015 - Current
- Supervised daily dispatch operations to ensure timely delivery of materials.
- Coordinated with drivers to optimize routes and improve efficiency.
- Managed communication between customers and logistics teams.
- Trained new dispatch staff on systems and procedures.
- Implemented safety protocols to maintain compliance in operations.
- Collaborated with management to enhance operational workflows and processes.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Scheduled, assigned, and monitored the work of dispatchers.
- Supervised the training of new hires in dispatching protocols and processes.
- Investigated customer inquiries regarding delivery status or delays.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Monitored incoming calls to ensure they were handled promptly and correctly.
Dental Receptionist
Dental Care Kapolei
Kapolei , hi
04.2009 - 12.2014
- Coordinated patient scheduling and appointment confirmations to optimize clinic flow.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Coordinated patient check-in and check-out processes seamlessly.
- Managed front desk operations including scheduling appointments, collecting payments.
- Handled insurance verification and billing inquiries promptly.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Utilized practice management software for scheduling and billing tasks.
- Communicated effectively with dental staff regarding patient needs.
- Assisted with maintaining accurate patient records in the system.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Welcomed patients upon arrival at reception, ensuring a positive first impression., provided them with necessary paperwork, and verified insurance information.
- Provided compassionate support to patients during visits.
- Ensured accuracy of patient treatment plans, medical histories, and financial transactions to support seamless care delivery.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Managed and processed referrals to specialists based on dentist recommendations.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment.
Education
High School Diploma -
Waipahu High School
Waipahu, HI05-2003
Skills
- Dispatch operations
- Route optimization
- Customer relations
- Safety compliance
- Record management
- Customer relationship management
- Customer service
Timeline
Reduse Dispatch Supervisor
West Oahu Aggregate Inc.
01.2015 - Current
Dental Receptionist
Dental Care Kapolei
04.2009 - 12.2014
High School Diploma -
Waipahu High School