Lachelle Moore
Farmington Hills,MI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Treasury Management Rep Sr.
Comerica Bank (Kelly Services)
Farmington Hills, MI
12.2025 - Current
- Analyzed customer needs to recommend treasury solutions.
- Reviewed transaction reports to identify discrepancies and issues.
- Ensured compliance with applicable laws, regulations, policies and procedures related to treasury operations.
- Analyzed customer data to identify trends in payments, deposits.
- Handles high call volumes, inbound inquires from corporate clients regarding cash management.
- Assist with admin token set up
- Handles calls and responds to emails from corporate clients as well as internal departments.
- Resolves complex issues related to TM products and services.
- Handles account inquiries regarding checks, wires, ach transactions.
Leave of Absence Coordinator
Sedgwick
Southfield, Michigan
07.2025 - 12.2025
- Coordinated leave of absence requests for employees across multiple departments.
- Reviewed and processed documentation for various types of leave requests.
- Ensured compliance with company policies and federal regulations on leaves.
- Provided support to employees navigating the leave application process.
- Tracked leave balances and updated records in HR systems accurately.
- Advised employees about available resources such as short-term disability insurance or unpaid family medical leave options.
- Maintained confidentiality regarding employee medical information while processing leave requests.
Customer Accounts Associate
Raymond James
Southfield, MI
08.2024 - 05.2025
- Managed customer accounts and responded to inquiries promptly.
- Collaborated with financial advisors to support client needs.
- Resolved account discrepancies and ensured compliance with policies.
- Collaborated with other departments to ensure timely resolution of customer issues.
Reservation Agent
Enterprise Rent-A-Car
Wixom, Michigan
11.2022 - 08.2024
- Assisted customers with vehicle selection and rental agreements.
- Provided exceptional service to ensure customer satisfaction and loyalty.
- Coordinated vehicle availability and inventory management effectively.
- Resolved customer inquiries and complaints in a professional manner.
- Maintained knowledge of rental policies and procedures for compliance.
- Answered inbound calls and responded to customer inquiries regarding reservations.
Member Service Representative
Community Financial Credit Union
Wixom, Michigan
10.2020 - 11.2022
- Assisted members with account inquiries and transaction requests.
- Educated members on credit union products and services.
- Resolved member complaints promptly and professionally.
- Maintained member confidentiality and ensured data security compliance.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Enhanced member relationships by providing excellent service during each interaction.
PSE Clerk
United States Postal Service, USPS
Pontiac, Michigan
02.2016 - 11.2020
- Processed mail and packages efficiently for local and national distribution.
- Operated postal equipment to sort and route various types of mail.
- Collaborated with team members to ensure smooth workflow during peak times.
- Adhered to safety protocols while handling hazardous materials and equipment.
- Assisted in training new staff on postal procedures and operations.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
Education
High School Diploma -
Academy Of Michigan
Oak Park, MI6 2006
Skills
- Computer Literacy
- Multi tasking
- Knowledge retention
- Active listening
- Problem solving
- Time Management
- Patience
- Product knowledge
- Customer relationship management
- Conflict resolution
- Quality assurance
- Safety compliance
- Logging call information
- Customer support
- Call handling
- Building rapport
- Technical troubleshooting
- Call control skills
- Answering questions
- Resolving issues
- Communicating with clients
Timeline
Treasury Management Rep Sr.
Comerica Bank (Kelly Services)
12.2025 - Current
Leave of Absence Coordinator
Sedgwick
07.2025 - 12.2025
Customer Accounts Associate
Raymond James
08.2024 - 05.2025
Reservation Agent
Enterprise Rent-A-Car
11.2022 - 08.2024
Member Service Representative
Community Financial Credit Union
10.2020 - 11.2022
PSE Clerk
United States Postal Service, USPS
02.2016 - 11.2020
High School Diploma -
Academy Of Michigan