Lachelle May Pacot
Dasmarinas,Cavite
Summary
Dynamic and results-oriented professional with a proven track record in customer service and insurance, honed at COFORGE and other leading companies. Excelled in providing detailed product information and resolving complaints efficiently, showcasing strong communication and adaptability. Skilled in Microsoft Excel and typing at 65 WPM, demonstrating a commitment to accuracy and client satisfaction.
Overview
7
7
years of professional experience
Work History
Insurance Agent
COFORGE
09.2021 - Current
- Demonstrated excellent communication skills when discussing insurance policies with agents to ensure they were fully informed of their client's insurance coverage.
Customer Service Representative
EPerformax Contact Centers & BPO
03.2020 - 05.2021
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Customer Service Representative
TELUS International Philippines
05.2019 - 02.2020
- Performed basic troubleshooting activities to identify root cause of system issues.
Advisor
Concentrix
06.2018 - 02.2019
- Assisted customers with product selection by providing detailed information about available products and services.
Customer Service Representative
Alorica
10.2017 - 02.2018
- Handled customer complaints and inquiries in a courteous and efficient manner
Education
Bachelor of Science - Business Administration And Management
St. Michael's College
Iligan City03.2012
High School Diploma -
St. Therese Academy
Tominobo, Iligan City03.2009
Elementary -
Harrell Horne Integrated School
Bacoor, Cavite03.2006
Skills
- Microsoft Excel
- 65 WPM Typist
- Customer Service
- Attention to Detail
- Adaptability and Flexibility
Timeline
Insurance Agent
COFORGE
09.2021 - Current
Customer Service Representative
EPerformax Contact Centers & BPO
03.2020 - 05.2021
Customer Service Representative
TELUS International Philippines
05.2019 - 02.2020
Advisor
Concentrix
06.2018 - 02.2019
Customer Service Representative
Alorica
10.2017 - 02.2018
Bachelor of Science - Business Administration And Management
St. Michael's College
High School Diploma -
St. Therese Academy
Elementary -
Harrell Horne Integrated School
Similar Profiles
Manisha MadhuManisha Madhu
Functional Business Analyst at COFORGEFunctional Business Analyst at COFORGE
Subbaraman BSubbaraman B
Team Member at CoforgeTeam Member at Coforge
KRISHNA BHARDWAJKRISHNA BHARDWAJ
Junior Associate at COFORGEJunior Associate at COFORGE
Akash DwivediAkash Dwivedi
Senior Test Engineer at COFORGESenior Test Engineer at COFORGE
Irene CasamorinIrene Casamorin
Finance Executive at Elcad ConstructionFinance Executive at Elcad Construction