Lachey Edwards
Mililani Town,HI
Summary
Dynamic sales professional with a proven track record, excelling in customer relationship building and upselling strategies. Adept at leveraging interpersonal communication skills to enhance client satisfaction and drive repeat business. Recognized for achieving sales goals through impactful product demonstrations and effective account management.
Overview
12
12
years of professional experience
Work History
Sales Representative
Charter Communications, Time Warner Cable
Mililani Town, HI
05.2025 - 06.2026
- Achieved monthly sales goals through impactful product demonstrations and active customer interaction.
- Built strong client relationships to promote satisfaction and foster repeat business.
- Assisted in market research to pinpoint potential leads and improve outreach efforts.
- Supported marketing team in producing promotional content that boosted brand awareness.
- Created additional sales opportunities through effective upselling and cross-selling strategies.
Head Seitianist
No Butcher
Las Vegas, NV
10.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Private Virtual Call Center
Las Vegas, NV
11.2022 - 10.2024
- Assisted customers with questions and provided timely and accurate answers.
- Supported management of customer accounts by updating information and addressing discrepancies.
- Applied CRM software to monitor interactions and enhance service quality.
- Helped train new team members to improve the onboarding process.
- Addressed customer complaints with understanding, fostering loyalty and repeat business.
- Handled high-pressure situations while maintaining professionalism and resolving conflicts.
Early Childhood Caregiver
State of Michigan
Kalamazoo, MI
11.2017 - 08.2022
- Provided care and educational assistance to children in suitable developmental settings.
- Helped implement lesson plans that encourage social, emotional, and cognitive development.
- Monitored children's conduct to maintain a safe and encouraging learning atmosphere.
- Collaborated with parents to review children's progress and developmental requirements.
Sanitation Specialist
Boys & Girls Club
Kalamazoo, MI
01.2020 - 01.2021
- Performed routine sanitation inspections to verify compliance with health and safety regulations.
- Operated cleaning equipment and applied chemicals to achieve effective sanitation results.
- Assisted team members in maintaining cleanliness in assigned areas to foster a hygienic environment.
- Supported the development of sanitation protocols that enhanced operational efficiency and safety standards.
Sales Associate
AT&T
11.2016 - 11.2017
- Assisted customers with product choices to promote enjoyable shopping experiences.
- Maintained awareness of ongoing promotions and services to guide customers effectively.
- Processed transactions with accuracy through point-of-sale systems to streamline customer service.
- Supported team efforts to meet sales goals and enhance overall store performance.
- Participated in ongoing training on new products and technologies to elevate service standards.
Outside Sales Representative
Lowes Home Improvment
Kalamazoo, MI
01.2016 - 11.2016
- Built customer relationships through clear communication and consistent follow-ups.
- Presented product demonstrations to inform customers about features and advantages of home improvement solutions.
- Assessed customer needs and suggested suitable products to improve satisfaction and boost sales.
- Worked with team members to enhance inventory management and maintain product availability for customers.
- Employed CRM systems to monitor leads, manage accounts, and evaluate sales performance efficiently.
- Executed promotional strategies that improved visibility of seasonal products within the store.
Team Member
Western Michigan University
09.2014 - 06.2016
- Assisted teams in daily operations to promote workflow efficiency in collaborative settings.
- Collaborated with colleagues to uphold cleanliness and organization of work areas.
- Supported setup and breakdown of events to facilitate successful campus functions.
- Engaged with diverse student populations to strengthen community relations and enhance communication.
- Adapted swiftly to changing tasks and priorities to demonstrate flexibility in role.
- Learned all required tasks promptly to improve overall performance.
Education
Bachelor of Science - Advertising
Western Michigan University
Kalamazoo, MI06-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Negotiation tactics
- Upselling and cross selling
- Process improvement
- Customer needs assessment
- Account management
Timeline
Sales Representative
Charter Communications, Time Warner Cable
05.2025 - 06.2026
Head Seitianist
No Butcher
10.2024 - 02.2025
Customer Service Representative
Private Virtual Call Center
11.2022 - 10.2024
Sanitation Specialist
Boys & Girls Club
01.2020 - 01.2021
Early Childhood Caregiver
State of Michigan
11.2017 - 08.2022
Sales Associate
AT&T
11.2016 - 11.2017
Outside Sales Representative
Lowes Home Improvment
01.2016 - 11.2016
Team Member
Western Michigan University
09.2014 - 06.2016
Bachelor of Science - Advertising
Western Michigan University