Summary
Overview
Work History
Education
Skills
Timeline
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Lachlan O'Neill

Rochester,MI

Summary

Dynamic service professional with extensive experience in high-volume restaurants and event operations. Proven ability to multitask and enhance guest experiences while ensuring efficient service delivery. Currently pursuing a degree in hospitality management, committed to maintaining high standards of service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Operations Manager Intern

Design Connect
Detroit, MI
05.2025 - Current
  • Coordinated planning and logistics for large-scale events, including fashion shows and board meetings.
  • Designed promotional materials such as flyers, invitations, and social media content.
  • Enhanced communication through virtual coordination with partners and sponsors.
  • Assisted in media outreach, website updates, and video editing for promotional purposes.

Programs Director

Oakland University Student Program Board
Rochester, MI
04.2023 - Current
  • Managed $180,000 budget for 36 student events, ensuring cost-effective execution and creativity.
  • Collaborated with 10 event directors to allocate $300,000 annual budget effectively.
  • Increased event attendance through strategic marketing, engaging 300 to 1,000 students per event.

Hostess / Busser

Stoney River Steakhouse
Troy, MI
04.2024 - 09.2024
  • Coordinated high-traffic seating assignments and managed reservations under pressure
  • Bussed and reset tables swiftly to reduce wait times during peak service
  • Assisted in adjusting floor plans and supporting FOH operations in a fast-paced environment

Server

California Pizza Kitchen
Troy, MI
04.2023 - 05.2024
  • Delivered prompt, personable service in a busy full-service setting
  • Upsold menu items including 'Take & Bake' pizzas, leading monthly in promotional sales
  • Maintained smooth table turnover while ensuring guest satisfaction

Server

Noodles & Company
Rochester, MI
11.2021 - 08.2022
  • Handled dine-in and carryout orders accurately during rushes
  • Maintained clean, efficient work areas and adhered to food safety protocols
  • Supported team during open/close shifts with restocking and prep

Event Staff

St. Stephen's Episcopal Church
Troy, MI
06.2017 - 03.2020
  • Set up, broke down, and coordinated logistics for over 50 community events
  • Managed seating and stage prep with attention to timing and presentation
  • Worked closely with a team to serve 500+ attendees

Education

Bachelor of Arts - Film Production & Advertising

Oakland University
Rochester, MI
08-2025

Skills

  • Adaptability & Multitasking
  • Team Collaboration
  • Project & Event Management
  • Customer Service & Communication
  • Public Speaking

Timeline

Operations Manager Intern

Design Connect
05.2025 - Current

Hostess / Busser

Stoney River Steakhouse
04.2024 - 09.2024

Programs Director

Oakland University Student Program Board
04.2023 - Current

Server

California Pizza Kitchen
04.2023 - 05.2024

Server

Noodles & Company
11.2021 - 08.2022

Event Staff

St. Stephen's Episcopal Church
06.2017 - 03.2020

Bachelor of Arts - Film Production & Advertising

Oakland University

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