Laci Hinojosa
Henderson,NV
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
Top Golf
01.2024 - Current
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Scheduled and confirmed restaurant reservations for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Host
Texas Roadhouse Restaurant
04.2022 - 12.2023
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Opened and closed seating sections according to volume of guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Outback Steakhouse
03.2021 - 03.2022
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered phone calls to take orders, give information and document reservations.
Education
Master of Science - Psychology
CSN - College of Southern Nevada
Henderson, NV05.2026
Skills
- Computer Skills
- Recordkeeping abilities
- Cash Management
- Event Staffing
Timeline
Guest Services Associate
Top Golf
01.2024 - Current
Host
Texas Roadhouse Restaurant
04.2022 - 12.2023
Host
Outback Steakhouse
03.2021 - 03.2022
Master of Science - Psychology
CSN - College of Southern Nevada