Laci Kilgore
Valley,AL
Summary
Dynamic manager with a proven track record at Just 4 Him Men's Haircuts, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and mentoring, while controlling costs to boost profitability. Skilled in project planning and decision-making, fostering a productive and engaged work environment.
Overview
22
22
years of professional experience
Work History
Manager
Just 4 Him Men's Haircuts
08.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Comfort Inn & Suites
03.2005 - 08.2009
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Assistant Manager
Security Finance, Financial Services
05.2003 - 09.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Education
Associate of Applied Science - Business
Southern Union State Community College
Opelika, AL05-2027
Advanced Diploma
Valley High School
Valley, AL05-2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Project planning
- Customer relationship management
Timeline
Manager
Just 4 Him Men's Haircuts
08.2009 - Current
Assistant Manager
Comfort Inn & Suites
03.2005 - 08.2009
Assistant Manager
Security Finance, Financial Services
05.2003 - 09.2005
Associate of Applied Science - Business
Southern Union State Community College
Advanced Diploma
Valley High School
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