Laci Kramer
Hartington,NE
Summary
Dynamic manager with a proven track record at Big Hair Brewhaus, excelling in team leadership and customer service. Enhanced operational efficiency through innovative training programs and effective inventory management, resulting in improved guest experiences. Skilled in financial management and conflict resolution, fostering a motivated and productive workforce.
Overview
5
5
years of professional experience
Work History
Manager
Big Hair Brewhaus/Hard Patch
Hartington, NE
07.2021 - Current
- Led daily operations to ensure efficient workflow and high-quality product delivery.
- Developed training programs for staff to enhance skills and improve service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to refine menu offerings and enhance guest experiences.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative
Bank Of Hartington
Hartington, NE
05.2025 - 01.2026
- Processed transactions efficiently, ensuring adherence to bank policies and procedures.
- Utilized banking software to manage customer accounts and track service requests effectively.
- Responded to customer requests for products, services, and company information.
Cashier
Burnell's Foodtown
Hartington, NE
05.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate drawer balances at shift end.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
Education
Bachelor of Science - English Writing And Literature
Wayne State College
Wayne, NE12-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Conflict resolution
- Schedule preparation
- Financial management
- Vendor management
Timeline
Customer Service Representative
Bank Of Hartington
05.2025 - 01.2026
Cashier
Burnell's Foodtown
05.2024 - 04.2025
Manager
Big Hair Brewhaus/Hard Patch
07.2021 - Current
Bachelor of Science - English Writing And Literature
Wayne State College