Laci Madole
Harrisonville,MO
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplished Job Title skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Professionally interacted with customers to promote Number% customer service ratings.
Overview
3
3
years of professional experience
Work History
QSR Manager
Dunkin’
Harrisonville, MO
03.2024 - Current
- Enhanced team performance by providing regular training sessions and conducting performance evaluations.
- Conducted routine equipment maintenance checks ensuring adherence to manufacturer guidelines extending machines'' lifespan and minimizing repair downtime.
- Developed strong relationships with suppliers, negotiating favorable terms and ensuring timely deliveries of products.
- Elevated brand reputation through community outreach initiatives like sponsoring local sports teams or participating in charity events.
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for employees and customers.
- Streamlined operations for better consistency, optimizing staff scheduling and managing inventory levels.
- Managed financial aspects of the restaurant, including budgeting, forecasting, and analyzing profit margins to drive business growth.
- Launched new menu items based on market trends and customer feedback to attract diverse clientele.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Sales Associate
Sapp Bros
Harrisonville, MO
11.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Store Manager
Andy Copeland
Harrisonville , MO
09.2021 - 10.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Carhop
Ed Bylina
Harrisonville , MO
08.2021 - 01.2022
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
Cashier
John French
Clinton, MO
03.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Skills
- Management Training
- Time Management
- Business Leadership
- Mathematical Calculation and Reasoning
- Store Opening and Closing
- Pricing and Markdowns
- Customer Service
- Store Organization
- Stock Rotation
- Complaint Resolution
Timeline
QSR Manager
Dunkin’
03.2024 - Current
Sales Associate
Sapp Bros
11.2022 - 03.2024
Assistant Store Manager
Andy Copeland
09.2021 - 10.2022
Carhop
Ed Bylina
08.2021 - 01.2022
Cashier
John French
03.2021 - 08.2021