Laci Neubich
Chippewa Falls
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Manager
Metropolis Resort & Conference Center
Eau Claire, WI
03.2025 - 02.2026
- Coordinated with clients on final event details, including room setup, special requests, and timeline.
- Lead events from start to finish, including overseeing setup, event service, and cleanup.
- Delivered strong professional customer service to all guests while leading events.
- Communicated with sales and kitchen departments to ensure all guest expectations were met.
- Trained new servers and implemented service standards.
- Created training, opening, and closing lists for staff.
- Managed staff scheduling for all events.
- Managed inventory for banquet/event operations.
- Tested, operated, and assisted with all A/V needs for events.
- Maintained cleanliness throughout all banquet/event spaces. Scheduled maintenance duties when needed to maintain professional presentation.
- Followed and enforced health and food safety regulations throughout all events.
Catering & Sales Manager
Metropolis Resort & Conference Center
Eau Claire, WI
11.2024 - 03.2025
- Developed custom catering options for clients based in their needs, budget, and event objective.
- Assisted with editing and implementing new catering menu options to maintain guest/client satisfactions.
- Completed ServSafe Manager course.
- Managed complete sales cycle from initial inquiry to contract signing, event execution, and post event follow up.
- Coordinated site tours and client meetings.
- Maintained and grew relationships with corporate clients and repeat customers.
- Participated in networking events to promote and generate new business.
- Communicated with clients to finalize all event details such as catering menu, room layout, timeline, decor, A/V needs, and special requests.
- Ensured strong communication across kitchen, operations, and park departments to execute seamless events.
- Provided strong and professional customer service to all clients in person, over the phone, and through email.
- Handled and processed deposits and payment for all events.
- Demonstrated strong multitasking skills by booking, contracting, and detailing multiple events simultaneously.
Event Coordinator
Metropolis Resort & Conference Center
Eau Claire, WI
01.2024 - 11.2024
- Coordinated and booked group events such as school field trips, church groups, youth programs, and small gatherings.
- Created customized packages for groups based on their group size, budget, and needs.
- Served as the primary contact from initial inquiry to day of event.
- Managed scheduling event dates, contracts, event details, and deposits for multiple bookings simultaneously.
- Demonstrated strong communication with operations and numerous departments to ensure a seamless event and guest satisfaction.
- Maintained post event follow ups to ensure satisfaction and encourage repeat bookings.
Action City Manager
Metropolis Resort & Conference Center
Eau Claire, WI
05.2023 - 01.2024
- Oversaw daily operations of a family centered entertainment business, including arcade, attractions, food service, and party hosting.
- Managed and trained team members on job protocols and customer service.
- Handled guest concerns and resolved issues promptly and professional to maintain guest satisfaction.
- Maintained a clean and organized facility.
- Managed school field trips and private events.
- Oversaw setup and cleanup for events.
- Enforced all safety regulations to ensure a safe and fun atmosphere.
- Supported staff during high traffic times at front desk, food counters, and on-site Dairy Queen.
- Assisted kitchen staff with food needs for large events and parties.
- Managed 15 to 20 team members working in multiple areas.
- Assisted in leading team meetings and trainings on company policies, safety procedures, and customer service.
- Demonstrated strong communication skills with team members on job expectations.
- Trained team members on membership packages and promotional deals.
Action City Crew Member
Metropolis Resort & Conference Center
Eau Claire, WI
01.2022 - 05.2023
- Worked the front desk, food counters, on site Dairy Queen, trampoline park, arcade attractions, and party hosted.
- Provided friendly, high energy customer service to each guest in a high pace environment.
- Followed and enforced safety protocols to ensure a safe and fun atmosphere for all guests.
- Assisted in training new team members in several positions throughout the facility.
- Assisted in maintaining a clean environment across the arcade, trampoline park, dining rooms, and restrooms.
- Provided strong customer service while operating the front desk by greeting customers, answering questions, and assisting with choosing what pass would best suite their needs.
- Hosted birthday parties, including setup, guest assistance, food service, supervision, and cleanup.
- Prepared and served food at the counter.
- Assisted with kitchen operations, maintaining cleanliness and food safety standards.
Production Worker
Jack Links
Minong, WI
04.2020 - 08.2021
- Packed merchandise into boxes and containers to ensure safe shipments.
- Used tools, sprayers, and cleaning solutions to clean contaminants from work areas.
- Inspected outgoing shipments to maintain effective quality assurance standards.
- Arranged items on pallets according to size and weight.
- Mentored new employees on daily warehouse procedures.
- Supervised sites and other operations to maintain safety and material quality standards.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Accomplished production goals by working with speed and accuracy.
Cashier
Mobil Gas Station
Trego, WI
06.2017 - 05.2020
- Assisted with purchases, locating items, and rewards programs.
- Operated cash registers and processed cash, credit, debit, and mobile payments accurately.
- Balanced cash drawer at the beginning and end of each shift.
- Handled refunds and exchanges.
- Greeted customers and provided friendly service.
- Resolved customer complaints professionally.
- Assisted with inventory counts.
- Restocked shelves and maintained a clean environment.
Education
High School Diploma -
Spooner Area High School
Spooner, WI06-2020
Skills
- Detail Oriented
- Strong Communication
- Team Leadership & Collaboration
- Guest Services
- Event Coordination
- Creating Client Relationship
- Time Management
- Adaptability
Certification
ServSafe Manager
Timeline
Banquet Manager
Metropolis Resort & Conference Center
03.2025 - 02.2026
Catering & Sales Manager
Metropolis Resort & Conference Center
11.2024 - 03.2025
Event Coordinator
Metropolis Resort & Conference Center
01.2024 - 11.2024
Action City Manager
Metropolis Resort & Conference Center
05.2023 - 01.2024
Action City Crew Member
Metropolis Resort & Conference Center
01.2022 - 05.2023
Production Worker
Jack Links
04.2020 - 08.2021
Cashier
Mobil Gas Station
06.2017 - 05.2020
High School Diploma -
Spooner Area High School