Laci Schulte
Jefferson City,MO
Summary
An adept, dependable, and dedicated professional with a track record of excelling in progressively challenging roles. Proficient in various computer programs and quick to learn new systems. I have a passion for learning and am committed to continuous improvement.
Overview
9
9
years of professional experience
Work History
Executive Assistant
DESE - Office of Childhood
06.2024 - Current
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Interpret and apply department policies and procedures.
- Receive and respond to inquires from legislative staff, stakeholders, child care providers and parents daily via phone and email.
- Answer frontline calls for the entire department on a rotating schedule.
- Onboard staff, maintain position descriptions and job postings for the whole office.
- Request/Revoke system access for new and existing employees as well as submit tickets/report issues directly to ITSD.
- Assist families and providers with the Child Care Data System.
Program Support Specialist
DESE - Office of Childhood
06.2023 - 06.2024
- Performed clerical organization, answered phones and maintained employee access records.
- Provided support to all staff.
- Worked directly with HR and ITSD to onboard new hires.
- Received and responded to inquires timely and professionally.
- Answered phone calls for the whole office.
- Assisted staff in troubleshooting issues and submitting tickets to ITSD when needed.
Administrative Support Assistant, Subsidy
DESE - Office of Childhood
03.2023 - 06.2023
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Served as the point of contact for the contract amendment project.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and the public.
Certified Medical Assistant
University Physicians - Dermatology
05.2016 - 02.2023
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Created and maintained training manuals for incoming staff.
- Trained new employees on the use of several Electronic Medical Record systems.
- Reported system errors to IT.
- Performed all duties while maintaining adherence to HIPAA regulations.
Education
Some College (No Degree) -
Lincoln University
Jefferson City, MOAssociate of Applied Science - Medical Office Assistant
Metro Business College
Jefferson City, MO05-2016
Skills
- Customer service
- Critical Thinking
- Problem Solving
- Technical Troubleshooting
- Computer Literacy
- Active Listening
- Organization
- Communication
- Collaborative Teamwork
- Multitasking
- Executive support
- Information confidentiality
Show Me Excellence White Belt Training
Completed The Missouri Way Training Series
Show Me Excellence Yellow Belt Training
Completed The Missouri Way Training Series: Show Me Excellence Yellow Belt Training.
Timeline
Executive Assistant
DESE - Office of Childhood
06.2024 - Current
Program Support Specialist
DESE - Office of Childhood
06.2023 - 06.2024
Administrative Support Assistant, Subsidy
DESE - Office of Childhood
03.2023 - 06.2023
Certified Medical Assistant
University Physicians - Dermatology
05.2016 - 02.2023
Some College (No Degree) -
Lincoln University
Associate of Applied Science - Medical Office Assistant
Metro Business College
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