Lacian Hall
East Orange,NJ
Summary
Dedicated to achieve the highest level of success in my pursuit and to be a part of an organization that fosters a mutually beneficial relationship. Experienced in leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Excels at monitoring operations and proactively correcting problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Prospect Airport Services
09.2023 - Current
- Received and dispatched calls for aircraft services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Dispatch mainline & terminal A
- Keep volare updated with all the information pertaining to each aircraft
- Log reasons for delays
- Maintained logs of all incoming calls and assigned tasks.
- Update security checklist
- Dispatch lav & water and keep unimatic updated with the finish times for each service
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
Greeter Receptionist Manager
Bmw Of Manhattan
09.2021 - 08.2023
- Served visitors by greeting each one warmly & professionally upon arrival to the business, directing visitors to appropriate personnel.
- Delegate daily task for new receptionists.
- Train New receptionists
- Serviced visitors at the reception desk for motorcycles .
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Provided assistance with customer inquiries and requests regarding services offered by the company.
- Assisted in directing customers to appropriate service areas or personnel.
- Maintained a neat, clean, and organized reception area for visitors.
- Processed payments from customers using point-of-sale systems.
- Ensured that customer information was accurately entered into the database system.
- Answered incoming calls in a timely manner and transferred them as needed.
- Issued visitor badges according to established security protocols.
- Organized paperwork related to customer accounts according to filing guidelines.
Manager
Brothers Seafood
07.2020 - 09.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Nursing Assistant Externship
New Age Training
New York, NY12.2022
LPN - Nursing
Jersey College
Teterboro, NJNursing
New Age Training
New York, NY01.2023
GED -
Adlai E Stevenson High School
The Bronx, NY08.2017
Skills
- Ability mutilak, flow thoush withprocedures and working in a fast pace
- Highly adaptable
- Ability to obtain and process information
- Sales and marketing
- Cashier
- Fast
- Sales
- Customer assistance
- Reliability
- Follows directions
Office equipment operations
Service-oriented mindset - Driver communication
- Dispatch Coordination
Critical thinker
Certification
Cetified Nursing Assistant
Timeline
Dispatch Supervisor
Prospect Airport Services
09.2023 - Current
Greeter Receptionist Manager
Bmw Of Manhattan
09.2021 - 08.2023
Manager
Brothers Seafood
07.2020 - 09.2021
Nursing Assistant Externship
New Age Training
LPN - Nursing
Jersey College
Nursing
New Age Training
GED -
Adlai E Stevenson High School
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