Lacie Harris
Griffin,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Licensed Funeral Director
Williams-Westbury Funeral Home
12.2022 - 05.2024
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Trained in green funeral practices, offering environmentally friendly options for clients seeking sustainable end-of-life arrangements.
- Provided grief support and resources for bereaved families during a difficult time, offering empathy and understanding.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Served as Administrative Assistant various times through writing Obituaries for various decedents.
- Thoroughly taught in Word, Excel, and other various platforms needed to accurately serve families.
Apprentice Funeral Director
Williams-Westbury Funeral Home
04.2021 - 12.2022
- Managed inventory of caskets, urns, flowers, and other merchandise, ensuring availability of high-quality products for grieving families.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Participated in community outreach programs to educate the public about funeral service options and provide support during times of loss.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Continuously sought opportunities for personal growth within the funeral services industry by attending workshops, conferences, and pursuing further education.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
- Picked up deceased at private homes, hospitals and county morgues.
Funeral Assistant & Cleaner
Haisten McCullough Funeral Home
07.2018 - 10.2020
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Participated in staff meetings to share feedback about ongoing procedures or best practices that would benefit overall operation success rates.
- Maintained the cleanliness of the entire funeral home establishment.
- Assisted in cleanliness of the cemetery and mausoleum.
Head Cashier
Food Depot Grocery Store
04.2017 - 06.2018
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Education
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA11.2021
Skills
- Legal Compliance
- Customer Service Skills
- People-Person
- Attention to Detail
- Team Player
- Hardworking
- Management Skills
- Dependent
- Willingness to Learn
- Friendly/Kind-hearted
Timeline
Licensed Funeral Director
Williams-Westbury Funeral Home
12.2022 - 05.2024
Apprentice Funeral Director
Williams-Westbury Funeral Home
04.2021 - 12.2022
Funeral Assistant & Cleaner
Haisten McCullough Funeral Home
07.2018 - 10.2020
Head Cashier
Food Depot Grocery Store
04.2017 - 06.2018
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
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