Makenzie Dillon
Royal Oak
Summary
Reliable, adaptable, and passionate funeral industry professional that maintains compassion and empathy for all families serviced. Always willing and excited to take on new challenges with a positive attitude. Well versed in many different religions, services, and customs. Seeking opportunities to continue my career in the funeral industry and serving the community I live following my relocation to West Michigan in January.
Overview
7
7
years of professional experience
Work History
Licensed Funeral Director
Mandziuk And Son Funeral Directors
10.2022 - Current
- Lead all aspects of the customer servicing process in order to educated and inform clients on available options relating to burial or cremation, organize funeral arrangements, and secure information for death certificates, newspapers, and obituaries.
- Placed a strong emphasis on the unique needs of each family in order to plan meaningful and unique memorial services tailored to their specific needs.
- Collaborated with churches to arrange clergy for services and organize floral arrangements.
- Managed decedent preparation, including embalming, applying cosmetics, performing restorative work, dressing and casketing decedents.
- Partnered with cemeteries to facilitate entombments and inurnments.
- Arrange and prepare documents for international ship outs of decedents/cremated remains.
- Provided resources for bereaved families during a difficult time, offering empathy and understanding.
- Assisted families in selecting appropriate merchandise for their services, including caskets, urns and memorial items.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance.
Funeral Assistant
Mandziuk And Son Funeral Directors
06.2020 - 10.2022
- Make funeral arrangements and meet with families.
- Supported funeral director with funeral service coordination.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Processed death certificate and other required paperwork.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Supervisor/Hostess
Kruse And Muer On Woodward
08.2017 - 01.2021
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Developed solid relationships with staff, customers, and vendors.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Kept all areas clean, organized and in line with company professional standards.
Education
Bachelor of Science - Mortuary Science
Wayne State University
Detroit, MI08.2022
Associate of General Studies -
Oakland Community College
Royal Oak, MI12.2020
Skills
- Funeral planning
- Legal compliance
- Cremation services
- Religious customs
- Obituary writing
- Floral design
- Remains preparation
- Embalming
- Death certificate processing
- Certified crematory operator
- Proficient in use of EDRS and Microsoft office
Timeline
Licensed Funeral Director
Mandziuk And Son Funeral Directors
10.2022 - Current
Funeral Assistant
Mandziuk And Son Funeral Directors
06.2020 - 10.2022
Supervisor/Hostess
Kruse And Muer On Woodward
08.2017 - 01.2021
Bachelor of Science - Mortuary Science
Wayne State University
Associate of General Studies -
Oakland Community College
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