I am an experienced professional with a strong background in customer service, administrative support, and medical billing and coding. I take pride in my attention to detail, organizational skills, and dedication to delivering excellent service. I am a Certified Billing and Coding Specialist and hold a certificate in medical billing and coding from the University of Houston. I’m currently pursuing a Bachelor of Science in Computer Information Systems at Lamar University to expand my technical and business expertise.
I’m proficient in ICD-10, CPT, and HCPCS coding systems, as well as Microsoft Office, Google Suite, and healthcare data systems. I’ve managed front desk operations, scheduled appointments, maintained documentation, coordinated safety training, and handled transactions with professionalism and accuracy.
In my previous roles at Global Rescue & Safety, Home Depot, and Brookshire Brothers, I’ve developed strong communication skills and a passion for helping both customers and team members succeed. I thrive in fast-paced environments and am always focused on contributing to smooth operations and positive outcomes.
Managed cash handling processes to ensure accuracy and accountability in daily transactions.
• Provided exceptional customer service to enhance the overall shopping experience and foster customer loyalty.
• Executed effective sales promotions to boost product visibility and drive increased sales revenue.
• Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
• Processed transactions efficiently to maintain a seamless checkout experience for customers.
Managed cash handling procedures to ensure accuracy and accountability in financial transactions.
• Executed product promotions that effectively increased brand awareness and customer engagement.
• Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Processed sales transactions efficiently while maintaining a high level of customer satisfaction.