Lacie Jacques
Lubbock,TX
Summary
Accomplished multi-unit leader with over 17 years of experience in fast-paced retail and food service environments. Exceptional communication and leadership abilities drive sales and uphold company standards. Committed to fostering a positive culture around HR policies and procedures. Expertise in administration, management, customer service, critical thinking, problem-solving, and decision-making. Strategic development professional responsible for site selection and new store openings, leveraging market analysis, demographic data, and operational planning to drive growth. Skilled in managing multiple projects, coordinating with real estate, construction, and operations teams, and delivering on-time, compliant store launches.
Overview
15
15
years of professional experience
Work History
Director of Operations
Meritage Hospitality Group
05.2023 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Promote a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits/checks.
- Results-driven professional with experience in identifying, evaluating, and securing new site locations to support successful store openings. Proven ability to collaborate cross-functionally, analyze market data, coordinate timelines, and ensure new locations open on schedule while meeting operational and brand standards.
District Manager
Meritage Hospitality Group
06.2022 - 05.2023
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised 8 locations to enforce high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
District Manager
Endeavour Enterprises
09.2021 - 06.2022
- Supervised 9 locations to enforce high-quality standards of operation.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
District Manager
Cals Convenience
01.2017 - 09.2021
- Supervised 13 locations to enforce high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
General Manager
Cals Convenience
09.2016 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Restaurant Manager
Cals Convenience
05.2011 - 09.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
No Degree - Sports Medicine
Frank Phillips College
Borger, TX05.2014
High School Diploma -
Lubbock-Cooper High School
Lubbock, TX06.2010
Skills
- Strategic planning and execution
- Operational efficiency
- Leadership training
- Operations oversight
- Business management
- Performance analysis
- Budget control
- Teamwork
- Customer service
- Problem-solving
- Time management
- Excellent communication
Timeline
Director of Operations
Meritage Hospitality Group
05.2023 - Current
District Manager
Meritage Hospitality Group
06.2022 - 05.2023
District Manager
Endeavour Enterprises
09.2021 - 06.2022
District Manager
Cals Convenience
01.2017 - 09.2021
General Manager
Cals Convenience
09.2016 - 01.2017
Restaurant Manager
Cals Convenience
05.2011 - 09.2016
High School Diploma -
Lubbock-Cooper High School
No Degree - Sports Medicine
Frank Phillips College